Archived posting to the Leica Users Group, 2016/10/07
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]> On Oct 7, 2016, at 9:19 AM, Sonny Carter <sonc.hegr at gmail.com> wrote: > > It took my M9 eight weeks from Natchitoches to New Jersey to Natchitoches > for sensor replacement. I'm not thinking that I'm a "big ownership" guy. you have just now been demoted. Beware, the next time it will take 4 months. steve > > On Fri, Oct 7, 2016 at 10:59 AM, Steve Barbour <steve.barbour at gmail.com> > wrote: > >> It appears possible that a big ownership history moves one to the front of >> the line. >> >> >> On Fri, Oct 7, 2016 at 8:44 AM, John McMaster <john at mcmaster.fr> wrote: >> >>> I suspect that it is more than an hour or two's work plus there is >>> probably quite a backlog.... I regard it as a free CLA and calibration >>> since they have to dismantle the whole camera effectively. >>> >>> All my Leica kit is registered on http://en.members-2014.leica- >>> camera.com/Members-Area When I first sent an item in France they must >>> have looked at what I own (via serial number) as my logon changed from >> just >>> a name to my French email with a different password, not sure if that has >>> any effect on priority. >>> >>> john >>> >>> >>> -----Original Message----- >>> >>>> On Oct 7, 2016, at 7:49 AM, John McMaster <john at mcmaster.fr> wrote: >>>> >>>> The sensor replacements were about 8 weeks each, the AF motor is three >>> weeks door to door. Not ideal but the sensors hopefully will not need >>> replaced again, AF motor in S lenses is still not sorted but is >> apparently >>> high priority in Wetzlar. All these times are direct (UPS labels sent out >>> from Leica) from France to Wetzlar with return direct to me rather than >> via >>> French distributor. >>> >>> >>> it is terrific that you and Tina receive such good service. The fact that >>> the rest of us do not is beyond intolerable and it is unacceptable. One >>> might ask, why 8 weeks for a job that perhaps takes an hour or two? >> Really >>> I don?t get it, except most of the time involved is not work time. My >> first >>> sensor replacement in Germany took months until a friend I spoke with >>> requested action, then it took a week. I just sent my M9 to NJ for the >> same >>> job. >>> >>> >>> steve >>>> >>>> john >>>> >>>> -----Original Message----- >>>> >>>> >>>> >>>>> On Oct 7, 2016, at 12:09 AM, John McMaster <john at mcmaster.fr> wrote: >>>>> >>>>> Trying to work out where your hold-up is, Solms/Wetzlar have sent my >>> kit back within a day or so of completion. In the last 12 months, three >>> sensors (M9, original Monochrom and S2-P, plus currently on my third S AF >>> failure), all carried out free including shipping?.. >>>> >>>> >>>> >>>> that is the way it should be, how long did it take? I wonder why the >>> enormous difference in the service different people have received. Leica >>> needs to look into this and correct it. >>>> >>>> >>>> steve >>>> >>>> >>>> >>>>> >>>>> john >>>>> >>>>> -----Original Message----- >>>>> >>>>> John.. are you REALLY willing to pull my chain when I am basically >>> exploding over this issue????? >>>>> >>>>> Really???????????? >>>>> >>>>> Frank Filippone >>>>> Red735i at verizon.net >>>>> >>>>> >>>>> -----Original Message----- >>>>> From: LUG [mailto:lug-bounces+red735i=verizon.net at leica-users.org] >>>>> On >>> Behalf Of John McMaster >>>>> Sent: Thursday, October 06, 2016 1:58 PM >>>>> To: Leica Users Group >>>>> Subject: Re: [Leica] Why Pros in general and us mateurs do NOT or >>> SHOULD NOT use Leica...... >>>>> >>>>> Leica Wetzlar or NJ? I had my M9 sensor replaced on an eight week >>> turnaround door to door.... >>>>> >>>>> john >>>>> >>>>> -----Original Message----- >>>>> From: LUG [mailto:lug-bounces+john=mcmaster.fr at leica-users.org] On >>> Behalf Of Frank Filippone >>>>> Sent: Thursday, 6 October 2016 8:57 p.m. >>>>> To: 'Leica Users Group' >>>>> Subject: [Leica] Why Pros in general and us mateurs do NOT or SHOULD >>> NOT use Leica...... >>>>> >>>>> My M9 is STILL at Leica?. >>>>> >>>>> 2 weeks ago Tuesday I was told it would ship that day. >>>>> >>>>> Waited a week, checked, and they were going to ship it THAT day >>>>> >>>>> Checked yesterday, it will ship that day >>>>> >>>>> Today, it is still at Leica and will ship today?? >>>>> >>>>> >>>>> >>>>> It is like the old joke? Free Beer.. Manana >>>>> >>>>> >>>>> >>>>> Today?s story is that I will get tracker number this afternoon?.. >>>>> >>>>> >>>>> >>>>> I made 4 calls today to reach someone.. the previous ?record? was 10 >>> calls?. >>>>> >>>>> >>>>> >>>>> And you wonder why only (who cares if it is an exaggeration?.!) rich >>> amateurs can afford Leica??????? Pros can not be bothered with the >>> hassle?.. >>>>> >>>>> >>>>> >>>>> It is not a matter of not having a camera to shoot with ( the A7 and >>> the MM can do the job) >>>>> >>>>> It is MY camera, and I want it back?.. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> As an amateur, I am entitled to absolutely NO special service?.. no >>> rush, no nada. >>>>> >>>>> The camera was sent to Leica on July 8. In case you are going to >>> calculate, that is 3 months. >>>>> >>>>> It has been sitting on the shelf at Leica, repaired, for at least a >>> week, probably 2 weeks?. >>>>> >>>>> >>>>> >>>>> The problem was that the glass cover plate over the sensor fell off? >>> loose?. On the 8th day of a 42 day vacation. >>>>> >>>>> >>>>> >>>>> Please. No comments on how you got your Leica back in 4 seconds, all >>> fixed, from a basket case of screws nuts and bolts?.. >>>>> >>>>> >>>>> >>>>> My previous experience was an M6 sent on for repair, and when it got >>> back, the body case was so badly bent that a film cassette would not fit? >>>>> >>>>> >>>>> >>>>> Are these guys really serious about getting market share? >>>>> >>>>> >>>>> >>>>> If you NEED to have your camera functional, maybe a Nikon or Canon >>> really is a better choice?. >>>>> >>>>> >>>>> >>>>> Rant off. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Frank Filippone >>>>> >>>>> Red735i at verizon.net >>>>> >>> >>> >>> _______________________________________________ >>> Leica Users Group. >>> See http://leica-users.org/mailman/listinfo/lug for more information >> >> >> >> >> -- >> Steve >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information >> > > > > -- > Regards, > > Sonny > http://sonc.com/look/ > Natchitoches, Louisiana > 1714 > Oldest Permanent Settlement in the Louisiana Purchase > > USA > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information