Archived posting to the Leica Users Group, 2016/10/07
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Every body or lens I have sent to N.J. has always been repaired and back to me WORKING in no more than 6 weeks, and most of the time 4 weeks. Never had a problem with service work or time. And I am not a pro. If I needed it back by a particular date, they made sure it was back to me by that date. Gene On Fri, Oct 7, 2016 at 10:01 AM, Steve Barbour <steve.barbour at gmail.com> wrote: > > > On Oct 7, 2016, at 7:49 AM, John McMaster <john at mcmaster.fr> wrote: > > > > The sensor replacements were about 8 weeks each, the AF motor is three > weeks door to door. Not ideal but the sensors hopefully will not need > replaced again, AF motor in S lenses is still not sorted but is apparently > high priority in Wetzlar. All these times are direct (UPS labels sent out > from Leica) from France to Wetzlar with return direct to me rather than via > French distributor. > > > it is terrific that you and Tina receive such good service. The fact that > the rest of us do not is beyond intolerable and it is unacceptable. One > might ask, why 8 weeks for a job that perhaps takes an hour or two? Really > I don?t get it, except most of the time involved is not work time. My first > sensor replacement in Germany took months until a friend I spoke with > requested action, then it took a week. I just sent my M9 to NJ for the same > job. > > > steve > > > > john > > > > -----Original Message----- > > > > > > > >> On Oct 7, 2016, at 12:09 AM, John McMaster <john at mcmaster.fr> wrote: > >> > >> Trying to work out where your hold-up is, Solms/Wetzlar have sent my > kit back within a day or so of completion. In the last 12 months, three > sensors (M9, original Monochrom and S2-P, plus currently on my third S AF > failure), all carried out free including shipping?.. > > > > > > > > that is the way it should be, how long did it take? I wonder why the > enormous difference in the service different people have received. Leica > needs to look into this and correct it. > > > > > > steve > > > > > > > >> > >> john > >> > >> -----Original Message----- > >> > >> John.. are you REALLY willing to pull my chain when I am basically > exploding over this issue????? > >> > >> Really???????????? > >> > >> Frank Filippone > >> Red735i at verizon.net > >> > >> > >> -----Original Message----- > >> From: LUG [mailto:lug-bounces+red735i=verizon.net at leica-users.org] On > Behalf Of John McMaster > >> Sent: Thursday, October 06, 2016 1:58 PM > >> To: Leica Users Group > >> Subject: Re: [Leica] Why Pros in general and us mateurs do NOT or > SHOULD NOT use Leica...... > >> > >> Leica Wetzlar or NJ? I had my M9 sensor replaced on an eight week > turnaround door to door.... > >> > >> john > >> > >> -----Original Message----- > >> From: LUG [mailto:lug-bounces+john=mcmaster.fr at leica-users.org] On > Behalf Of Frank Filippone > >> Sent: Thursday, 6 October 2016 8:57 p.m. > >> To: 'Leica Users Group' > >> Subject: [Leica] Why Pros in general and us mateurs do NOT or SHOULD > NOT use Leica...... > >> > >> My M9 is STILL at Leica?. > >> > >> 2 weeks ago Tuesday I was told it would ship that day. > >> > >> Waited a week, checked, and they were going to ship it THAT day > >> > >> Checked yesterday, it will ship that day > >> > >> Today, it is still at Leica and will ship today?? > >> > >> > >> > >> It is like the old joke? Free Beer.. Manana > >> > >> > >> > >> Today?s story is that I will get tracker number this afternoon?.. > >> > >> > >> > >> I made 4 calls today to reach someone.. the previous ?record? was 10 > calls?. > >> > >> > >> > >> And you wonder why only (who cares if it is an exaggeration?.!) rich > amateurs can afford Leica??????? Pros can not be bothered with the > hassle?.. > >> > >> > >> > >> It is not a matter of not having a camera to shoot with ( the A7 and > the MM can do the job) > >> > >> It is MY camera, and I want it back?.. > >> > >> > >> > >> > >> > >> As an amateur, I am entitled to absolutely NO special service?.. no > rush, no nada. > >> > >> The camera was sent to Leica on July 8. In case you are going to > calculate, that is 3 months. > >> > >> It has been sitting on the shelf at Leica, repaired, for at least a > week, probably 2 weeks?. > >> > >> > >> > >> The problem was that the glass cover plate over the sensor fell off? > loose?. On the 8th day of a 42 day vacation. > >> > >> > >> > >> Please. No comments on how you got your Leica back in 4 seconds, all > fixed, from a basket case of screws nuts and bolts?.. > >> > >> > >> > >> My previous experience was an M6 sent on for repair, and when it got > back, the body case was so badly bent that a film cassette would not fit? > >> > >> > >> > >> Are these guys really serious about getting market share? > >> > >> > >> > >> If you NEED to have your camera functional, maybe a Nikon or Canon > really is a better choice?. > >> > >> > >> > >> Rant off. > >> > >> > >> > >> > >> > >> Frank Filippone > >> > >> Red735i at verizon.net > >> > > > > > > _______________________________________________ > > Leica Users Group. > > See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >