Archived posting to the Leica Users Group, 2016/10/07
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]It took my M9 eight weeks from Natchitoches to New Jersey to Natchitoches for sensor replacement. I'm not thinking that I'm a "big ownership" guy. On Fri, Oct 7, 2016 at 10:59 AM, Steve Barbour <steve.barbour at gmail.com> wrote: > It appears possible that a big ownership history moves one to the front of > the line. > > > On Fri, Oct 7, 2016 at 8:44 AM, John McMaster <john at mcmaster.fr> wrote: > > > I suspect that it is more than an hour or two's work plus there is > > probably quite a backlog.... I regard it as a free CLA and calibration > > since they have to dismantle the whole camera effectively. > > > > All my Leica kit is registered on http://en.members-2014.leica- > > camera.com/Members-Area When I first sent an item in France they must > > have looked at what I own (via serial number) as my logon changed from > just > > a name to my French email with a different password, not sure if that has > > any effect on priority. > > > > john > > > > > > -----Original Message----- > > > > > On Oct 7, 2016, at 7:49 AM, John McMaster <john at mcmaster.fr> wrote: > > > > > > The sensor replacements were about 8 weeks each, the AF motor is three > > weeks door to door. Not ideal but the sensors hopefully will not need > > replaced again, AF motor in S lenses is still not sorted but is > apparently > > high priority in Wetzlar. All these times are direct (UPS labels sent out > > from Leica) from France to Wetzlar with return direct to me rather than > via > > French distributor. > > > > > > it is terrific that you and Tina receive such good service. The fact that > > the rest of us do not is beyond intolerable and it is unacceptable. One > > might ask, why 8 weeks for a job that perhaps takes an hour or two? > Really > > I don?t get it, except most of the time involved is not work time. My > first > > sensor replacement in Germany took months until a friend I spoke with > > requested action, then it took a week. I just sent my M9 to NJ for the > same > > job. > > > > > > steve > > > > > > john > > > > > > -----Original Message----- > > > > > > > > > > > >> On Oct 7, 2016, at 12:09 AM, John McMaster <john at mcmaster.fr> > > >> wrote: > > >> > > >> Trying to work out where your hold-up is, Solms/Wetzlar have sent my > > kit back within a day or so of completion. In the last 12 months, three > > sensors (M9, original Monochrom and S2-P, plus currently on my third S AF > > failure), all carried out free including shipping?.. > > > > > > > > > > > > that is the way it should be, how long did it take? I wonder why the > > enormous difference in the service different people have received. Leica > > needs to look into this and correct it. > > > > > > > > > steve > > > > > > > > > > > >> > > >> john > > >> > > >> -----Original Message----- > > >> > > >> John.. are you REALLY willing to pull my chain when I am basically > > exploding over this issue????? > > >> > > >> Really???????????? > > >> > > >> Frank Filippone > > >> Red735i at verizon.net > > >> > > >> > > >> -----Original Message----- > > >> From: LUG [mailto:lug-bounces+red735i=verizon.net at leica-users.org] > > >> On > > Behalf Of John McMaster > > >> Sent: Thursday, October 06, 2016 1:58 PM > > >> To: Leica Users Group > > >> Subject: Re: [Leica] Why Pros in general and us mateurs do NOT or > > SHOULD NOT use Leica...... > > >> > > >> Leica Wetzlar or NJ? I had my M9 sensor replaced on an eight week > > turnaround door to door.... > > >> > > >> john > > >> > > >> -----Original Message----- > > >> From: LUG [mailto:lug-bounces+john=mcmaster.fr at leica-users.org] On > > Behalf Of Frank Filippone > > >> Sent: Thursday, 6 October 2016 8:57 p.m. > > >> To: 'Leica Users Group' > > >> Subject: [Leica] Why Pros in general and us mateurs do NOT or SHOULD > > NOT use Leica...... > > >> > > >> My M9 is STILL at Leica?. > > >> > > >> 2 weeks ago Tuesday I was told it would ship that day. > > >> > > >> Waited a week, checked, and they were going to ship it THAT day > > >> > > >> Checked yesterday, it will ship that day > > >> > > >> Today, it is still at Leica and will ship today?? > > >> > > >> > > >> > > >> It is like the old joke? Free Beer.. Manana > > >> > > >> > > >> > > >> Today?s story is that I will get tracker number this afternoon?.. > > >> > > >> > > >> > > >> I made 4 calls today to reach someone.. the previous ?record? was 10 > > calls?. > > >> > > >> > > >> > > >> And you wonder why only (who cares if it is an exaggeration?.!) rich > > amateurs can afford Leica??????? Pros can not be bothered with the > > hassle?.. > > >> > > >> > > >> > > >> It is not a matter of not having a camera to shoot with ( the A7 and > > the MM can do the job) > > >> > > >> It is MY camera, and I want it back?.. > > >> > > >> > > >> > > >> > > >> > > >> As an amateur, I am entitled to absolutely NO special service?.. no > > rush, no nada. > > >> > > >> The camera was sent to Leica on July 8. In case you are going to > > calculate, that is 3 months. > > >> > > >> It has been sitting on the shelf at Leica, repaired, for at least a > > week, probably 2 weeks?. > > >> > > >> > > >> > > >> The problem was that the glass cover plate over the sensor fell off? > > loose?. On the 8th day of a 42 day vacation. > > >> > > >> > > >> > > >> Please. No comments on how you got your Leica back in 4 seconds, all > > fixed, from a basket case of screws nuts and bolts?.. > > >> > > >> > > >> > > >> My previous experience was an M6 sent on for repair, and when it got > > back, the body case was so badly bent that a film cassette would not fit? > > >> > > >> > > >> > > >> Are these guys really serious about getting market share? > > >> > > >> > > >> > > >> If you NEED to have your camera functional, maybe a Nikon or Canon > > really is a better choice?. > > >> > > >> > > >> > > >> Rant off. > > >> > > >> > > >> > > >> > > >> > > >> Frank Filippone > > >> > > >> Red735i at verizon.net > > >> > > > > > > _______________________________________________ > > Leica Users Group. > > See http://leica-users.org/mailman/listinfo/lug for more information > > > > > -- > Steve > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > -- Regards, Sonny http://sonc.com/look/ Natchitoches, Louisiana 1714 Oldest Permanent Settlement in the Louisiana Purchase USA