Archived posting to the Leica Users Group, 2016/06/12
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]thank you Peter, I have one that is about to begin its odyssey, steve > On Jun 12, 2016, at 3:01 PM, Peter Klein <boulanger.croissant at > gmail.com> wrote: > > Here's how my MM's sensor replacement journey has gone so far. > > - Feb. 29: I first contacted Leica USA by email. I sent a sample photo > showing a section of the sensor at 100%, as well as a text description. > - April 5: Having heard nothing, I called Leica USA to inquire the status. > They said 'send it to arrive by April 15.' It appeared that I already had a > place in line, even though I had not heard from them. > - April 15: Delivery to Leica USA at Allendale, NJ confirmed by Fedex. > - April 26: Leica assigned my camera a P.O. and estimate number. > - June 2: I received Leica's diagnosis & estimate, and an approval form for > "Goodwill Warrantee" service. > - June 2: I signed the form, photographed it with my phone and emailed it > back to Leica. > > So I'm now awaiting notification that they are sending it back to me. Below > I've pasted a clip directly from the estimate, minus identifying numbers > and information. There are no dollar amounts as it is a "goodwill" repair, > but it appears they are using the same electronic "paperwork" that they use > for all repairs. > > ----- begin text clip ----- > > SENSOR HAS THE DELAMANATING ISSUE > PLEASE REPLACE SENSOR > Necessary labours > REPLACE IMAGE SENSOR > "GOODWILL WARRANTY" > CLEAN/ADJUST ALL FUNCTIONS > leather covering > printed circuit, adjusted > ____________ > Subtotal > Tax > Total > _________________________________________________________________________________________ > Final amount in USD > > ----- end of text clip ----- > > Hope this is useful! > --Peter > > On Sat, Jun 11, 2016 at 3:36 PM, John McMaster <john at mcmaster.fr> wrote: > >> No time scale AFAIK, mine is nearly six years old. I did not ask after the >> replacement time as I do not use it that often these days... >> >> john >> >> -----Original Message----- >> >> >>> On Jun 9, 2016, at 1:46 AM, John McMaster <john at mcmaster.fr> wrote: >>> >>> I have just sent my 2010 M9 off for sensor replacement. I emailed >> Wetzlar then got an email from Leica France, they sent me a pdf with a >> postage paid courier label (all paperwork done beforehand). Boxed camera >> up, dropped into La Poste and it arrived in Paris the following day at no >> cost to me. Will let you know how long replacement takes to arrive?? >> >> >> likely you know about this John, how long from purchase date do we have >> to get a sensor replacement, when corrosion is found ? Does Leica give >> any estimate for how long replacement takes ? >> >> >> many thanks, >> >> Steve >> >> >>> >>> john >>> >>> -----Original Message----- >>> >>> Or a small charge if not, I am going to try it for my M9 sensor >> replacement rather than going through the Montpellier dealer (again). It >> was only a suggestion if it got you a cheaper M9, you do not have to do it >> this way. >>> >>> john >>> >>> -----Original Message----- >>> >>> >>> Warranty service only. >>> >>> Nathan Wajsman >>> Alicante, Spain >>> >>>> On 02 Jun 2016, at 09:33, John McMaster <john at mcmaster.fr> wrote: >>>> >>>> Read about the pick-up service on >>>> http://en.leica-camera.com/Service-Support/Repair-Maintenance >>>> >>>> john >>>> >>>> -----Original Message----- >>>> >>>> Packing the camera + Queueing at the post office + Filling out forms >> (here in Spain they make you do it even for intra-EU shipments) + Paying >> the postage + Waiting = HASSLE. >>>> >>>> Cheers, >>>> Nathan >>>> >>>> Nathan Wajsman >>>> Alicante, Spain >>>> >>>>> On 02 Jun 2016, at 00:52, John McMaster <john at mcmaster.fr> wrote: >>>>> >>>>> There is no hassle sending to Wetzlar, just a bit of time... >>>>> >>>>> john >>>>> >>>>> -----Original Message----- >>>>> >>>>> >>>>> Thanks to all who have replied. So the story is not that simple?not >> only do I need to know whether the sensor has been replaced but also >> whether it has been replaced with the old one or the new one. I have asked >> the seller when the replacement got done. >>>>> >>>>> And no, I do not want to deal with the hassle of sending a camera to >> Germany and then waiting for who knows how long. My previous experience >> sending my M8 for repair back in 2009 or 10 was not that great. >>>>> >>>>> Cheers, >>>>> Nathan >>>>> >>>>> Nathan Wajsman >>>>> Alicante, Spain >>>> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information >> > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information