Archived posting to the Leica Users Group, 2016/01/16

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Subject: [Leica] Computer advice needed following problems
From: gerry.walden at icloud.com (Gerry Walden)
Date: Sat, 16 Jan 2016 22:05:55 +0000
References: <5418C1B7-C5B8-4F62-8ADE-195DC64DC3BD@icloud.com> <CD7FF16A-FA5F-4841-8959-165F3AE26233@cartersxrd.net>

Ric

Thanks for your input. A new HDMI cable would not explain why the new 
replacement screen would not work with the new computer when connected via 
the DVI slot.

Gerry

> On 16 Jan 2016, at 22:01, RicCarter <ric at cartersxrd.net> wrote:
> 
> i?d sure try a new hdmi cable
> 
> ric
> 
>> On Jan 16, 2016, at 4:41 PM, Gerry Walden <gerry.walden at icloud.com> 
>> wrote:
>> 
>> As some of you know I have had problems with mu Mac Mini computer. I now 
>> need somebody who knows something to advise me. The history is as follows:
>> 
>> I have a Mac Mini which was purchased from Apple and was upgraded from 4 
>> to 8gb of Ram by them. The original purchase was about 15 months ago. 
>> This was connected to an Iiyama 27? monitor via the HDMI port. The 
>> monitor was purchased in May 2015.
>> 
>> About 3 weeks ago the computer froze and I had a white screen with 
>> thousands of coloured pixels over it. All aspects of the computer were 
>> checked out at the Apple store with no fault found, but for safety they 
>> re-installed to operating system but on return home the fault persisted 
>> so the next day I returned to the store and they again checked the 
>> computer thoroughly and again no fault was diagnosed. Meanwhile I had 
>> connected the laptop to the screen via the DVI port and all was working 
>> fine (the laptop has no HDMI slot). This tended to suggest that it was 
>> the HDMI port on the screen that was faulty.
>> 
>> I contacted Iiyama who sent another screen down, and this was installed 
>> on Tuesday of this week. Today the problem returned, this time the screen 
>> being black (with a faint glow) with a broad black band down the centre 
>> of it.
>> 
>> I returned to the Apple store who uttered something about a fault on the 
>> video output side as being a possibility, and replaced the machine with a 
>> brand new one. The new machine already has 8gb RAM in it and a much 
>> larger hard disk because it is a newer model. They also refunded my 
>> original upgrade costs of ?240 ($340) which is great. On installing the 
>> new machine and connecting it to the screen my problem persists.
>> 
>> MY QUESTION IS  is it possible that a problem with the first machine has 
>> damaged both screens if a component was faulty. To me it seems unlikely 
>> that the new Iiyama screen would fail after only 5 days use, but anything 
>> is possible. BTW the new computer is working fine at the moment with an 
>> old Acer screen.
>> 
>> Your thoughts on the subject would be appreciated.
>> 
>> Thanks!
>> 
>> Gerry
>> 
>> Gerry Walden LRPS
>> www.gwpics.com
>> +44 (0)23 8046 3076 or
>> +44 (0)797 287 7932
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> _______________________________________________
>> Leica Users Group.
>> See http://leica-users.org/mailman/listinfo/lug for more information
> 
> 
> _______________________________________________
> Leica Users Group.
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Replies: Reply from gerry.walden at icloud.com (Gerry Walden) ([Leica] Computer advice needed following problems)
Reply from jayanand at gmail.com (Jayanand Govindaraj) ([Leica] Computer advice needed following problems)
In reply to: Message from gerry.walden at icloud.com (Gerry Walden) ([Leica] Computer advice needed following problems)
Message from ric at cartersxrd.net (RicCarter) ([Leica] Computer advice needed following problems)