Archived posting to the Leica Users Group, 2015/10/21
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I have just spent about an hour and a half on the Adobe help line with an agent who didn?t seem to know what he was doing. At least, after getting angry, I am now back to the pre-update version and at the moment things appear to be working. I am rapidly losing faith in Adobe products. Gerry > On 21 Oct 2015, at 07:02, Gerry Walden <gerry.walden at icloud.com> wrote: > > I am using (or to be more precise not using) the latest version of LR CC > on my Mac Mini with El Capitan. The program has become unusable with it > hanging for ever. Yesterday I was on the phone with a very ice girl in > India for well over an hour, and she tried everything including taking > over my computer remotely, and finally we thought we had it fixed. She > went to lie down in a darkened room if she had any sense, and left me with > a case number if it played up again. > > Within a few minutes of her going and my using it, it became unusable > again. It is so bad that I can do nothing with it, I might as well not > have it on the computer! I wonder if it is a combination of LR and El > Capitan, but all other programs are working absolutely fine. Today I > anticipate another very long call to India. Fortunately I call a London > number and I have a call package that includes all local calls in the > price. > > I really am not happy! I will try and manage with a combination of Photo > Mechanic and Capture One if I can?t resolve the matter today, but it is > not the same. > > Gerry > >> On 21 Oct 2015, at 04:16, Adam Bridge <abridge683 at fastmail.com> wrote: >> >> I?ve been on the road with my wife the past few days, visiting my son his >> wife and my grandson in DC. Great trip. >> >> I brought along my MacBook Pro - a LOADED MBP - running the latest >> version of OS X El Capitan and the newest version of LR and Photoshop - >> the object of this being some photo editing with my wife?s help of the >> images I took in Africa. Going through 9,000 photos plus an hour or two >> of video is more difficult that I thought. Making those into a set of >> coherent stories is even more difficult. >> >> LR has made the process a total disaster. I thought to do a bit of >> keywording but using the spray can results in either hangs or simply >> strange behavior. I?ve shifted to full screen mode and then had the side >> panels render simply as gray spaces requiring a restart of LR. >> >> There?s more. I?m going to have to figure how to to most effectively >> complain to Adobe about this. I?d like recommendations on how to do that. >> >> Has anyone else had this problem? I?m running on a new installation with >> all new software installed. I have 16 GB of RAM and 1 TB of SSD. I don?t >> think it?s a hardware issue. >> >> I?d welcome thoughts. >> >> Thanks! >> >> Adam >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information