Archived posting to the Leica Users Group, 2015/08/07
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]AFAIK Marketing is now the top level and covers customer relations, repairs, returns, complaints and technical matters. Cheers Douglas On 07.08.2015 18:10, Adam Bridge wrote: > Wait a moment here. Your support call was forward to MARKETING? > > This may be the most grim news out of Leica I?ve heard. > > How is this even remotely a marketing issue? It?s technical. It?s about a > change after a software update. > > Egad. > > Adam > >> On Aug 6, 2015, at 4:20 PM, Herbert Kanner <kanner at acm.org> wrote: >> >> As soon as I installed the new firmware in my M, the ?info? button >> produced, in additional to the standard information, an ominous message >> in red: ?Check battery age?. >> >> I called Leica tech support, my theory, in view of the expired firmware, >> being that they sent me a camera that had been sitting a long time on the >> shelf. But the tech guy said that the M (240) had not been in existence >> long enough for a battery to elicit that message. (I wonder that what >> battery characteristic the firmware is measuring). So he is fielding my >> complaint to the marketing people and I await a phone call. >> >> Herb >> >> Herbert Kanner >> kanner at acm.org >> 650-326-8204 >> >> Question authority and the authorities will question you. >> >> >> >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information