Archived posting to the Leica Users Group, 2015/06/10
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I'm wondering, now that there are these new Leica stores everywhere, if they are the place to go for better customer service? On Wed, Jun 10, 2015 at 12:24 PM, RicCarter <ric at cartersxrd.net> wrote: > remember when buying from a local dealer was a good thing for service? > > was i wrong all along? > > ric > > > > On Jun 10, 2015, at 3:17 PM, Aram Langhans <leica_r8 at hotmail.com> > > wrote: > > > > Similar story with me and Olympus going on right now. Sent a camera in > through a camera store. That was three weeks ago and still no estimate. I > tried e-mail and talking to them and basically the will not talk to me > since the camera store is the customer, not me. Even though I own the > camera. Finally made some progress yesterday, so we'll see if they send an > estimate or hopefully extend the warranty about 3 week and cover the > problem. > > > > Aram > > > > -------------------------------------------------- > > From: "Mark Rabiner" <mark at rabinergroup.com> > > Sent: Wednesday, June 10, 2015 7:19 AM > > To: "Leica Users Group" <lug at leica-users.org> > > Subject: Re: [Leica] OT Sensor rot > > > >> You can start by having your camera store send it in for you then > calling > >> Leica and seeing what kind of response you get. As the camera store in > this > >> repair transaction is their customer not you you'd be lucky if they > took the > >> call at all. I wouldn't! > >> A lot of years on the Lug and I'm trying to remember someone having a > camera > >> store send in their Leica to Germany instead of just sending it > themselves.. > >> I think this is a first. > >> > >> > >> On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote: > >> > >>> And it is stories like this that would actively stop me buying a > digital Leica > >>> of any kind. OK, all cameras are liable to need a new sensor, and no > camera is > >>> immune from that, but poor customer service like this has no > >>> excuses. > >> > >> Gerry > >> > >> Gerry Walden > >> 023 8046 3076 > >> > >>> On 10 Jun 2015, at 07:43, > >>> Herbert Kanner <kanner at acm.org> wrote: > >>> > >>> Here?s the final ending of the M9 > >>> sensor rot story I phoned Leica this morning (about 3 PM their time) > and for > >>> the first time the phone was answered by a very snarky woman. All she > would > >>> tell me was that my camera needed a new sensor. When I asked to speak > to the > >>> technician, she said customers don?t get to speak to technicians. When > I made > >>> reference to an upgrade to an M 240, she said that since a camera > store sent > >>> it in, I had to speak to the camera store!!!. > >>> > >>> So, I phoned Keeble and > >>> Shuchat, and the nice chap there told me that technically, she was > right, but > >>> !!! He also said that they had also asked the store to send in a > picture > >>> showing the fault. He wondered why they couldn?t put a card in the > camera and > >>> take a picture themselves. So, he promised to make inquiries of Leica > as to a > >>> deal, and would phone me, probably tomorrow. To my surprise, he phoned > me this > >>> afternoon with the info. a) I can get an upgrade to an MP for around > $350 (I > >>> don?t remember the exact price, because I didn?t care) or b) an > upgrade to an > >>> M 240 for $3000. I decided this afternoon to accept that offer, and > will phone > >>> K&S tomorrow morning. I?ll just consider it my 93d birthday present. > >>> > >>> > >>> Herbert Kanner > >>> kanner at acm.org > >>> 650-326-8204 > >>> > >>> Question authority and the > >>> authorities will question you. > >>> > >>> > >>> > >>> > >>>> On Jun 9, 2015, at 1:31 PM, John > >>> McMaster <john at mcmaster.co.nz> wrote: > >>>> > >>>> Leica have moved back to Wetzlar > >>> ;-) Also should Kodak get some of this blame, it is not as if Leica > made the > >>> sensors.... > >>>> > >>>> john > >>>> > >>>> -----Original Message----- > >>>> > >>>> Herb, that's > >>> not customer service, that's terrible treatment. > >>>> > >>>> I'd want a very good > >>> M240 upgrade discount to compensate. If Leica want to continue to have > candles > >>> burning on an altar, with willing acolyte, at Rabiner's Church of > Solms, they > >>> better fix this hole in their reputation. > >>>> > >>>> Best of luck on the deal. > >>>> > >>> > >>>> Douglas > >>>> > >>>> > >>>> > >>>> > >>>> > >>> _______________________________________________ > >>>> Leica Users Group. > >>>> See > >>> http://leica-users.org/mailman/listinfo/lug for more information > >>> > >>> > >>> > >>> _______________________________________________ > >>> Leica Users Group. > >>> See > >>> http://leica-users.org/mailman/listinfo/lug for more > >>> information > >> > >> > >> _______________________________________________ > >> Leica Users > >>> Group. > >> See http://leica-users.org/mailman/listinfo/lug for more information > >> > >> > >> > >> > >> -- > >> Mark William Rabiner > >> Photographer > >> http://gallery.leica-users.org/v/lugalrabs/ > >> > >> > >> > > > > _______________________________________________ > > Leica Users Group. > > See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > -- Bob Adler www.robertadlerphotography.com