Archived posting to the Leica Users Group, 2015/06/09
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Herb, that's not customer service, that's terrible treatment. I'd want a very good M240 upgrade discount to compensate. If Leica want to continue to have candles burning on an altar, with willing acolyte, at Rabiner's Church of Solms, they better fix this hole in their reputation. Best of luck on the deal. Douglas ----- Original Message ----- From: "Herbert Kanner" <kanner at acm.org> To: "Leica Users Group" <lug at leica-users.org> Sent: Tuesday, June 09, 2015 8:19 PM Subject: [Leica] OT Sensor rot > Leica must have set a record in the case of my M9. The local camera store, > Keeble & Shuchat, saw weirdity on my sensor when cleaning it and sent the > camera in to Leica. This was last December. Every time I phoned Leica, > they said they wanted a picture that showed the problem. First, I sent > them a jpg that showed the problem clearly. They weren?t happy; wanted a > DNG. The DNG was 5 meg too big for email, so I put it on an SD card and > mailed it to them. > > Today, for the third time, I phoned Leica, and got an extremely testy lady > who wouldn?t tell me anything other than that it needed a new sensor. She > said that since a camera store sent it in, they were technically the > customer and that I needed to go through them. > > I just phoned them and heard that they encountered some of the same > nonsense: had to send them a picture as if they weren?t capable of putting > a card in the camera and taking the picture themselves. I told the repair > wallah at Keeble that I saw no sense in replace the sensor with another > that would have the same problem. I wanted a quote on an upgrade to an M > 240. He told me that he could get the quote in a day or two and would > phone me. > > So, total idiotic communication failure has wasted six months. Well, in > that time, I?ve managed to learn how to avoid the firmware bugs in my > Fujifilm X100S -:) > > > > Herbert Kanner > kanner at acm.org > 650-326-8204 > > Question authority and the authorities will question you. > > > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information