Archived posting to the Leica Users Group, 2013/05/24

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Subject: [Leica] Outage
From: scottgregory at mac.com (Scott Gregory)
Date: Fri, 24 May 2013 14:55:48 -0400
References: <538792B2B19E3779A3B4100F@Rutabook.local> <BLU173-DS1224F9C56D73AC9B374E58B8AB0@phx.gbl>

Brian thanks as well from Canada for all you do. Your a decent guy and that 
medical mission just puts the icing on the cake so to speak. 
Hope your friend is in good hands. 
Scott


On 2013-05-24, at 2:50 PM, Aram Langhans <leica_r8 at hotmail.com> wrote:

> Thanks Brian for all you do for us, and for your friends.  An outage of 
> internet access seems very trivial in light of the situation with your 
> friend.
> 
> Aram
> 
> --------------------------------------------------
> From: "Brian Reid" <reid at mejac.palo-alto.ca.us>
> Sent: Friday, May 24, 2013 10:41 AM
> To: <lug at leica-users.org>
> Subject: [Leica] Outage
> 
>> On Monday May 20 I got a call from someone I didn't know saying that my 
>> late best friend's widow was in the emergency room in Princeton and had 
>> just been diagnosed with a spinal tumor from diffuse large B cell 
>> lymphoma and would after palliative treatment be released to two 
>> friend-of-a-friend types. They called me as a last resort because they 
>> couldn't find anyone else to whom to hand her off, and she wasn't in any 
>> shape to take care of herself.
>> 
>> I instantly got on an airplane to go deal with it. I'm pretty much all 
>> she's got left. To Burlington, New Jersey, which is a far suburb of 
>> Philadelphia.
>> 
>> Before the airplane reached cruising altitude, a critical component in my 
>> server complex failed that resulted in my entire internet operation being 
>> offline. Not only was the LUG down, but all of my personal and family 
>> stuff was offline as were the mailboxes of the other 1900 people for whom 
>> I run email service (not everyone trusts gmail).
>> 
>> Juggling my time between dealing with the cancer patient and remote 
>> diagnosis of the network problem, by Wednesday evening I determined that 
>> the problem was the HP2848 switch that connects my house to its fiber 
>> optic link to the internet exchange. These devices are not supposed to 
>> fail, enough so that HP offers an unconditional lifetime warranty should 
>> one ever fail. Fat lot of good that does at 2am when you have a broken 
>> one.
>> 
>> You can't just get a new device and stick it in. These things have to be 
>> configured. And of course all of the configuration information is on 
>> servers that I can't reach because of the outage.
>> 
>> By various processes too complex to explain here, a team of 6 people 
>> coordinated by my daughter Elizabeth managed to locate a replacement and 
>> get it configured and installed.
>> 
>> This is by far the worst outage I've had in the 20 years I've been doing 
>> this. I couldn't even read my own email. Now that I can read it again, it 
>> has hundreds of "hey, is the server down?" messages. Forgive me if I 
>> don't answer them individually.
>> 
>> I'm leaving my cancer patient in paid-for hands and heading home 
>> tomorrow. None of that gear would *dare* to fail when I'm home, though.
>> 
>> Whew.
>> 
>> Brian Reid
>> LUG Saloon Keeper and part-time unlicensed oncology nurse
> 
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information


In reply to: Message from reid at mejac.palo-alto.ca.us (Brian Reid) ([Leica] Outage)
Message from leica_r8 at hotmail.com (Aram Langhans) ([Leica] Outage)