Archived posting to the Leica Users Group, 2012/12/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I guess I'm also lucky like Tina. Never had a bad experience with Leica NJ for service, and all my Leica's have worked just as advertised. If I had to call them for info on a repair, they always treated me courteously and with a quick answer. And I am not a pro either. I have found they always over estimate the time for repair, and in my case it has always taken about half the time they quoted. gene ----- Original Message ----- From: "Ric Carter" <ricc at embarqmail.com> To: "Leica Users Group" <lug at leica-users.org> Sent: Sunday, December 2, 2012 5:47:17 PM GMT -06:00 US/Canada Central Subject: Re: [Leica] Cameras Real Pros Use you would have to apply a large number of qualifiers to that to make it reality. like maybe "bought current top of the line in the last few months and under warranty" like maybe "widley known professional who could embarass them" i use a Leica as my working camera as a "part-time" professional--there is no pro program whenever i have asked them about it my repair experience with Leica is horrible on my most recent experience, they told me thay couldn't bother with my M8 issues until they took care of the current M9 repairs they had to do (took 4 months for a simple $400+ CLA) Within a year of return, the shutter crashed and is not in any way covered since they did not replace it i realize i'm not important to them, but their making pretend to give a damn would be nice ric On Dec 2, 2012, at 6:25 PM, "Frank Filippone" <red735i at verizon.net> wrote: > However, there should NEVER be a case like Phil's where the factory does > not > support a working pro with a loaner. _______________________________________________ Leica Users Group. See http://leica-users.org/mailman/listinfo/lug for more information