Archived posting to the Leica Users Group, 2012/04/14

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Subject: [Leica] So much for the Zeiss customer service....
From: richard at richardmanphoto.com (Richard Man)
Date: Sat, 14 Apr 2012 08:03:11 -0700
References: <CAF8hL-FMpVekDvkeFmrsQcyVSFvO8YUnoQWWVB-ZRcWSK=WhFg@mail.gmail.com> <019d01cd1a4d$82f41290$88dc37b0$@earthlink.net>

I know the risk and I am prepared to pay to have it fixed - until the
arrogant SoB.... So I am going to just buy a Voigtlander from Popflash.
They are in SoCal and if there's something wrong, I'm sure they will stand
behind it.

Thanks!

On Sat, Apr 14, 2012 at 7:47 AM, Frank Filippone <red735i at 
earthlink.net>wrote:

> This is a problem with buying used through mail order... you never get to
> see the stuff before it is received....  You will get some stuff that is
> just "off".
> It is offset  part of saving $$$ by buying used.
>
> Find someone to take it apart and try to fix it ( I would guess there is
> something adjustable inside) or
> Sell it off and buy another.  Or
> Ram it up their customer service
>
> BTW, I too would be frustrated by the response from customer service.....
>
> And worse yet, the stuff about "confidential conversation"....  what a way
> to try to cover up bad customer service.....  I would pay no attention to
> it... and tell the truth.. what, they are going to sue you for telling the
> world they were jerks?   By doing so, they compound the problem, big time.
>
> Give em Hell..... the Internet has gone a long way to fix problems like
> this.....  bad publicity is bad for business....
>
> Intel processors that can not add correctly, M8 cameras which can not
> properly replicate certain black fabrics, lots more issues get fixed when
> you ram it home....
>
> Frank Filippone
> Red735i at earthlink.net
>
> So I emailed the Zeiss support about the obvious tilt on my 25mm viewfinder
> *http://richardmanphoto.com/PICS/20120412-L1010049.jpg
>
>
>
> Anyway, the Zeiss support basically says, "too bad, the Zeiss VF is not
> designed to be used with the M9. The VF is not defective, it sucks to be
> you." (not direct quote because I am not suppose to copy and paste
> "confidential conversation."
>
>
>
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information
>



-- 
// richard <http://www.richardmanphoto.com>


Replies: Reply from hopsternew at gmail.com (Geoff Hopkinson) ([Leica] So much for the Zeiss customer service....)
In reply to: Message from richard at richardmanphoto.com (Richard Man) ([Leica] So much for the Zeiss customer service....)
Message from red735i at earthlink.net (Frank Filippone) ([Leica] So much for the Zeiss customer service....)