Archived posting to the Leica Users Group, 2012/03/01
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]please excuse misspellings and bad typing in last anger-fueled post Bill Pearce -----Original Message----- From: Frank Filippone Sent: Thursday, March 01, 2012 9:23 AM To: 'Leica Users Group' Subject: [Leica] I-whatever and Kindle vs Dell I have had about a dozen Dell computers, all running Windoze. They all ran for at least 4 years without incident. No hardware failures. They were all bought as refurbished. They were replaced because they finally were too old technology to accept new OS or new HW that I needed to implement. I have had 2 monitors for my computer in the past 20 years. The last replacement was a CRT. It was replaced because I wanted more room on my desktop, not because it was not working. Current monitor is a Samsung 204B. Old technology when I bought it about 5 years ago. Still works just fine. These were top quality manufacturers, selling top quality models. ( the operative word is quality, not cost nor functionality) Only recently did my wife want other than a Toshiba Laptop computer ( we had 4 or 5 over the years). All lasted about 6-18 months before they were having problems. Batteries reoutiney needed replacement in about 5 months. Replaced 4 HDD. No more Laptops, no more Toshiba here. I bought an IPad for my wife just before Christmas 2011. It is intermittently dead. After 4 trips to the genius bar, she is about to return it for a refurbished and presumably working model. It operated properly for 3 months. She has to call Apple, arrange an empty box, return it, wait a week or so, then get a replacement. The Genius Bar does nothing to help with the replacement, even after 4 useless visits there. It was bought new from Apple directly. Any talk about getting a Mac was completely crushed by her experience with the IPad. I consider the customer service level to be zero on this transaction. She has a friend that bought her IPad about a month ago and has had the same problem. Same result.. 4 trips.. no luck.. Go get it replaced on your own. She bought a Kindle for herself, apparently more than a year ago. Dead battery this past week. Out of warranty. We faced with a battery replacement by Amazon for $59, a DIY battery replacement for $30 (third party), of buy a new one for a whole lot more. I am unimpressed with the quality of these products. I consider them like appliances, they should last a good long time before requiring service. Yes, I was in the Electronics business.. I understand the issues with infant mortality, battery life expectancy, and repair centers. Frank Filippone Red735i at earthlink.net _______________________________________________ Leica Users Group. See http://leica-users.org/mailman/listinfo/lug for more information