[Leica] Lightroom 3 Cross-Platform Catalog: Warning

[spencer at aotera.org (Spencer Cheng)]

Robert,

With something like this, if I can't get resolution, the best place to start 
is at the top rather than escalate from the bottom. Usually much more 
efficient than pushing on a rope. Customer satisfaction is usually a factor 
in all the exec's performance metric.

The tech support guy is not paid well enough by far to take the verbal abuse 
but it is part of their job description. :)

Regards,
Spencer

On Jul 12, 2010, at 20:22, Robert D. Baron wrote:

> Spencer, I agree.  It was an unacceptable response and I tried my best
> to convey this without screaming at the poor tech support guy who was
> probably many many many time zones away.
> 
> <double sigh>