Archived posting to the Leica Users Group, 2010/04/28
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]It is the same type of excellent service that is costing Toyota billions of dollars this year. Good for some, horrendous for others, and based on an arrogance that will eventually destroy the company if it is not addressed. I am pleased to hear that the fellow who ignored all of my communications and had "just stepped away from his desk" on about 50 occasions when I called has been reassigned. Good for Leica USA. It should have happened much sooner. The LUGers are very often apologetic for Leica. To tell someone with a defective M8 or M9 that a problem can be solved by removing and replacing the battery every time the camera screws up would most certainly not be tolerated if one were using a Nikon or Canon. To think that one should expect to pay two months' salary for a camera body only to have to remove and replace the battery before shooting a frame is patent absurdity. If Leica wants to be the most expensive 35mm camera on the face of the earth, the damned thing should be fixed when defective. Jeffery On Apr 28, 2010, at 4:34 PM, Geoff Hopkinson wrote: > Nothing disingenuous about this. Tina can speak for herself, but I received > excellent service on an upgrade and two lens calibration/adjustments as an > amateur. I got better than express service with no express fees as well as > 150 EUR extra work free, plus international courier delivery also free. I > made no claims nor generalisations nor claims that every service > transaction > would be identical, just stated the facts in this incident. > There are reports of complaints. This was a report of someone who received > excellent service and then was happy to report it here. > > Cheers > Geoff > http://www.pbase.com/hoppyman > > > On 29 April 2010 00:41, charcot <charcot at comcast.net> wrote: > >> Just to echo Frank's note these stories of record repair times are >> disingenuous - like flying first class - of course your trip was better >> -got >> to eat and drink first!!! >> >> ernie >> Frank Filippone wrote: >> >>> The difference between Tina's service and some of the rest of us.....? >>> >>> She is a Pro in their special service program. Many of the rest of us >>> are >>> not. >>> >>> What this all means is that for the "normal" Joe, YMMV. >>> >>> There are too many horror stories about the time it takes to get Leica >>> Service to make any generalizations..... >>> It takes the time it takes. Period. >>> >>> Always own a backup. >>> >>> Frank Filippone >>> red735i at earthlink.net >>> >>> >>> >>> >>> >>> _______________________________________________ >>> Leica Users Group. >>> See http://leica-users.org/mailman/listinfo/lug for more information >>> >>> >>> >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information >> > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information