Archived posting to the Leica Users Group, 2007/03/30
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]On Mar 30, 2007, at 4:58 PM, joeaksa@attglobal.net wrote: > I posted a message on the LUG about three months ago on the LUG > about my > Digilux 2 that I had been having problems with. Most of the > problems I felt were with > the Leica NA service center, and dealing with a lack of > communication. The camera > had been sent in for a replacement in the on/off switch and > returned in an unusuable > condition. > > After posting to this list I received several emails. One of them > was from Steve > Barbour, a list member who lives here in Phoenix. He was very > helpful and directed > me to Sandy Ritz, who runs a camera store here in town and is an > old hand at > Leica's. I was very happy to help you out Joe...and I'm glad all is OK. Sandy is an old friend and reliable camera man... who apparantly was ready to help. I bought my own M8 from him...great service. (and btw. he just got a couple of M8's, not spoken for) nice ending to the story, thanks to the LUG... Steve > I called Sandy and he then directed me to Leslie Sales, who is the > Leica field rep for > this part of the country. Lucky for me she as well lives in > Phoenix. Leslie was out of > town, but I ended up talking with her Brother. Leslie and her > Brother work together > and were very professional and always got back to me by phone or > email. > > I was told to send the camera back to Leica NA immediately and they > even provided > me with free shipping. The big change was that he told me to send > everything in, > batteries, charger and so on. > > Lucky for me Leslie was going to be in New Jersey at the Leica > facility the following > week when my camera arrived. She discussed my situation with > various people and > immediately I started getting progress reports, something that had > never happened > in the past. > >> From what I hear the camera was essencially taken totally apart >> and checked every > where. It had been getting hot on the back side of the case, and > had a electrical > popping noise at the same time in the same area. After sending it > to Leica twice for > the same thing after the on/off switch was replaced, and its then > being returning in > the same condition I was getting a bit perturbed at the lack of > service. > > Evidently the Leica technicians use a bench type power supply when > working on > camera's, which is understandable. They want a clean, strong and > accurate source > of power for the camera and a battery runs down, needs recharging > and so on. It > seems that part of the problem was that once the camera is out in > the field we use > the battery, and this was masking part of the problem on my camera. > The problem > evidently was not occuring with the power supply but would with the > battery. > > Next issue was that the display on the back was showing funny lines > on it after being > returned from one of the service trips. They ended up finding that > the sensor unit was > bad and they replaced it. Evidently this is a common issue with the > D2 recently and > they are fixing many camera's that are out of warranty to take care > of the problem. > As well they ended up replacing both of my batteries! > > I have had the camera back for about two month's now and its been > to various > places around the world. I travel for a living and the camera > worked flawlessly every > time and every place I used it. The photos are excellent and new > display on the back > looks very nice. > > Thanks to everyone who assisted in this, especially Leslie Sales > and her team, as > well as Robert Fisk and the Leica group in New Jersey. Hope to > someday meet > Steve and Sandy and buy them a lunch or dinner for their help, and > am scheduled to > meet with Leslie for a M8 program in a month or so. > > Thanks again to the LUG! > > Joe Abrahamson > Phoenix Arizona > > > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information