Archived posting to the Leica Users Group, 2007/01/19
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Douglas - there is no sign on the body that this replacement unit had been returned by an earlier customer. In my case I have a dealer who "works" for the client, and he takes a personal interest in this type of issue. ..... for me proof is in the use, the replacement camera is working very well so far, with a good battery. Hugh On 19-Jan-07, at 9:45 AM, Douglas Sharp wrote: >> On Jan 18, 2007, at 10:22 PM, Hugh Thompson wrote: >> >>> Dealer told Leica we needed a replacement, and it arrived on >>> Wednesday. Strangely enough, with an earlier Serial Number. > I suggested a long time ago that Leica would do this (in jest, and > about the DMR to be quite honest): Still in jest, I hope. It's a > clever way of making people think you've produced more cameras than > you actually have. > > 1) send out cameras with known defects to your customers and let > them praise you for having them available on time. > 2) The first cameras are returned to have the defects "repaired" - > waiting time several weeks > 3) Quick repair and back to the next customer on the list (hence > the earlier number) > 4) Send a letter to customer from 2 saying : alternative 1: we are > sending you a replacement (actually a camera from someone else who > suffered earlier than you under 2, or Alternative 2: we are afraid > the repair may take longer, please bear with us (meaning - we > haven't got a backlog of returns yet) >