Archived posting to the Leica Users Group, 2007/01/11
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Tina, Unfortunately, the customer service and shipment from blurb.com is not yet commensurate with the quality of their books. Now that they have a great product, they probably need to review their systems and customer service a bit. Sending out notes that begin, "As you are probably aware" to someone outside the US who was referred as a purchaser doesn't cut it--especially when they're helping book creators use a referral network for sales! I just found out today that blub.com uses a network of print partners to create and then ship their books. So to us it's a mystery where your book is being created, or where it is in a print queue. For instance, as I was told two people could order books at the same day and time, yet one would get the book(s) much sooner than the other. The first person's order might be most efficiently served by a printer that has a sizeable queue (but is closest to the recipient), while the other person's order can be fulfilled very quickly by a different printer. That's why blurb.com uses a vague "seven working days" comment, and "five working days" shipping note to cover their production issues. Usually blurb.com wouldn't have any problems with this arrangement--until they happened upon a group like ours, which ain't exactly shy about sharing information around the world! On the other hand, they did say that the LUG yearbook is one of their all-time bestsellers (all-time being about ten months.) That said, I was told my book would be here Monday--and it arrived today. Hope you like your copy! Your images look just wonderful. Best, Jim -----Original Message----- From: lug-bounces+jshul=comcast.net@leica-users.org [mailto:lug-bounces+jshul=comcast.net@leica-users.org] On Behalf Of Tina Manley Sent: Thursday, January 11, 2007 3:23 PM To: Leica Users Group Subject: Re: [Leica] My Yearbooks Arrived Today At 11:37 AM 1/11/2007, you wrote: >Seems like the chef's the last one to eat <g>. > >All best, >Jim No. I ordered my on January 3rd and it's supposed to get here on the 16th! I think somebody is hitchhiking from Portland and bringing it to my door :-( Tina Tina Manley, ASMP, NPPA http://www.tinamanley.com _______________________________________________ Leica Users Group. See http://leica-users.org/mailman/listinfo/lug for more information