Archived posting to the Leica Users Group, 2006/09/01
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I Couldn't resist to show this one to you all: a fine example of after sale customer service... > ------ Forwarded Message > From: Philippe Orlent <philippe.orlent@duvalguillaumecorporate.com> > Date: Fri, 01 Sep 2006 11:52:47 +0200 > To: "Gyimes von, Andrea" <Andrea.von.Gyimes@leica-camera.com> > Conversation: AW: 5 year warranty extension Leica MP > Subject: Re: AW: 5 year warranty extension Leica MP > > True. Very hard to prove that, although I received the regular > packaging and > its content(s) fully sealed. I also tested the camera extensively > (meter, > shutter times, VF/RF) these last weeks, and it is in perfect shape. > The price thing and grey market issue is another matter, I agree. > Very hard > to resist such competitive prices, though. :-) > > I suppose I'll just have to be happy with my MP as it is, and > without the > warranty? > > Still a Leica afficionado and looking forward to what nice things > Leica will > unveil at Photokina, > Philippe Orlent > > Owning an M4-2, an MP and a Digilux 2. And some lenses ofcourse. > > > >> From: "Gyimes von, Andrea" <Andrea.von.Gyimes@leica-camera.com> >> Date: Fri, 1 Sep 2006 11:41:59 +0200 >> To: Philippe Orlent <philippe.orlent@duvalguillaumecorporate.com> >> Conversation: 5 year warranty extension Leica MP >> Subject: AW: 5 year warranty extension Leica MP >> >> Dear Mr. Orlent, >> >> Thank you for your prompt reply. >> >> The warranty should always be duly filled-in, including the >> signature and >> stamp of the dealer. >> >> Furthermore, checking on Hong Kong Supplies we have found, that >> this dealer is >> not an authorized Leica dealer. He is obviously buying grey >> products and is >> offering these at very low prices on Internet. He is not supplied >> by our >> official agency in Hong Kong. >> >> How can we be sure that the product which Hong Kong Supplies has >> sold to you >> is a brand-new item and not a used one? >> According to the serial number, the MP left our factory in 2004. >> >> Looking forward to hearing from you again, I remain >> >> Mit freundlichen Gr??en / With best regards >> >> Andrea von Gyimes >> Leica Camera AG >> Oskar-Barnack-Strasse 11, D-35606 Solms >> Phone: +49-6442-208.343 / Fax: +49-6442-208.360 >> e-mail: andrea.von.gyimes@leica-camera.com >> >> http://www.leica-camera.com >> >> >> >> >> >> -----Urspr?ngliche Nachricht----- >> Von: Philippe Orlent >> [mailto:philippe.orlent@duvalguillaumecorporate.com] >> Gesendet: Freitag, 1. September 2006 10:49 >> An: Gyimes von, Andrea >> Betreff: Re: 5 year warranty extension Leica MP >> >> >> Thank you for your reply, >> >> I'd ofcourse include the warranty card. It's filled in on the >> following >> spots: >> 1) Registration page: an adhesive label with Verk.Nr. And Fabr.Nr. >> 2) Owner's page: my coordinates >> 3) Purchase confirmation: Model, Nr., Date of sale, but NO >> Dealer's stamp >> and signature: I suppose this latter is replaced by the HK >> Supplies invoice. >> >> Is this OK? >> And where should I send warranty card and invoicce? >> >> Sincerely, >> Philippe Orlent >> >> >> >> >>> From: "Gyimes von, Andrea" <Andrea.von.Gyimes@leica-camera.com> >>> Date: Fri, 1 Sep 2006 10:30:45 +0200 >>> To: <philippe.orlent@duvalguillaumecorporate.com> >>> Cc: "Wilfried Van Asbroeck (E-Mail 2)" >>> <wilfried.vanasbroeck@debeukelaer.be> >>> Conversation: 5 year warranty extension Leica MP >>> Subject: 5 year warranty extension Leica MP >>> >>> >>> Dear Mr. Orlent, >>> >>> Our agency in Belgium, Messrs. De Beukelear, has transmitted to >>> us your >>> inquiry regarding the 5 year warranty extension of your Leica MP. >>> >>> For the registration of the extended warranty, we would also need >>> the >>> original >>> filled-in warranty card. Therefore, may I kindly ask you to get >>> in contact >>> with Hong Kong Supplies and to ask for the warranty card which is >>> always >>> supplied with a new Leica camera. >>> >>> If you have any further questions, please do not hesitate to >>> contact me >>> again. >>> >>> Mit freundlichen Gr??en / With best regards >>> >>> Andrea von Gyimes >>> Leica Camera AG >>> Oskar-Barnack-Strasse 11, D-35606 Solms >>> Phone: +49-6442-208.343 / Fax: +49-6442-208.360 >>> e-mail: andrea.von.gyimes@leica-camera.com >>> >>> http://www.leica-camera.com > >