Archived posting to the Leica Users Group, 2004/10/26
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I believe that Nikon takes a very hard line about grey market products and warranty service here in the states. Hasselblad does too. Such that Hassey USA will not provide service of any kind to a grey product: "Commencing with November 2002 production, all Hasselblad serialized products sold outside of the United States will now carry a new international warranty card. This means Hasselblad USA will no longer provide warranty service, spare parts or out-of-warranty service for any grey market product. To receive service, these products must be returned directly to the original grey market reseller for repair, or directly to Victor Hasselblad AB in G?teborg, Sweden." Frank -----Original Message----- From: F?lix L?pez de Maturana <fmaturana@euskalnet.net> Sent: Oct 26, 2004 8:47 AM To: lug@leica-users.org Subject: [Leica] Re:OT: Leica M7 with MP finder? > >Hasselblad is also actively engaged in eradicating grey market dealers. >This is from their >website: > >"Hasselblad USA believes the grey market is a disservice to the >photographic market. These resellers do not invest back into the industry, >do not support educational activities that introduce new >photographers >into the business and provide little, if any, post-sales support and >service to their clientele. For these reasons, Hasselblad USA is actively >involved in eradicating grey market as a source of >Hasselblad product in >the United States." > >Frank I cannot speak about Hasselblad or Leica, whose equipment never required a support, but as an extensive Nikon user I can say that the monopoly of a firm, in Spain is Finicon, just raises up prices and produces the worst service I've seen in my life. I suppose the agreements between Nikon and Finicon do not allow to open this market but I do prefer buying my Nikon gear from outside Spain because the prices difference are huge! So, if grey market helps to the customers is welcome! I think that some USA firms provide very good warranties and services. The investing back into the industry, the educational activities are a matter of the internal firms politic and we cannot do anything about. On the other hand here in Spain Canon never ask where come from a camera of equipment, merely they fix it, and very quick! Felix _______________________________________________ Leica Users Group. See http://leica-users.org/mailman/listinfo/lug for more information