[Leica] Re: Black Hole? Almost

[phuang@pmsoft.com.sg]

Hi Mitch,

I almost had the same problem.  I wanted to send my 2X Focus Module to the
agent in Singapore for servicing. Firstly I had to explain what a Focus
Module was and then was told that it needed to go to Solms and the minium
wait time was 3 months (at least he was honest).  I decided against it and
told the agent than it is no wonder why the majority of pros do not use
Leica Rs.  Asked him, do they provide loans while the lens is being service
and the answer was no, we are not able to provide such service. I thought
this happens only in the far east but apparently not.


Cheers,

Paul


Date: Tue, 26 Jun 2001 11:07:03 -0400
From: "Zeissler, Mitch" <mzeissle@gcipoa.gannett.com>
Subject: RE: [Leica] Black Hole?
Message-ID:
<EC1D893EF5042348ADC8A79B742E9EFB030D1C@GCI-MOCEX01.us.ad.gannett.com>
References:

I am now in the same boat with my beloved Noctilux.  I sent the lens to
Leica NJ in mid-April and received a very fast response from them
indicating the lens needed to be forwarded to Solms, which I approved.

It has now been just over two months since I gave approval.  I have
called and called Leica NJ.  I have sent e-mail to Leica NJ.  The latest
response from Leica NJ, dated this past Sunday morning, is that they
"did indeed contact them [Solms] - they had not cleared the lens through
their estimation process yet".

Can someone forward me off-list the e-mail address of Herr Cohn?  I
think that two months without an estimate is beyond reason at this
point.

/Mitch