Re: [Leica] A question of a dealer's responsibilities and ethics

[John Collier <jbcollier@home.com>]

Good service costs money to provide. If we insist on the lowest price we
should not be surprised with poor service. I buy as much as possible from my
local dealer, his warranties, both used and new (they deal with the
distributor), are beyond reproach. I get excellent service and I remember to
thank them for it (and to send cookies on major holidays). It is a
relationship and, like any relationship, requires work, goodwill and trust.

John Collier

> From: Andrew Moore <dmm@bronze.lcs.mit.edu>
> 
> 
>> On the face of it the dealer should have told you to send the camera
>> back to him so he could check it out himself and then either fix it or
>> refund your money.
> 
> I once bought an M6 from a popular dealer on Boston and the body had
> intermittent electrical (meter) problems that didn't show up on the first
> use but did occur once in a while during the first week of use.  The
> dealer had a "not my problem" attitude (don't get me wrong; he wasn't
> rude or anything) and suggested that I send it to Leica.
> 
> Technically he was right -- the warranty was very clear.  I'm not
> expecting the world from him but he could have been a little more helpful.
> I haven't gone back since.  My local dealer is better than he has to be,
> so I go out of my way to give him business (going on a few years now).  I
> can say the same for some LUG dealers.
>