RE: [Leica] B&H Photo

["B. D. Colen" <bdcolen@earthlink.net>]

On the other hand, when I had ordered some equipment from KEH, including a
lens with a filter, and they sent the wrong size filter, they apologized
profusely, and sent me the correct item by overnight service...and, by the
way, they told me not to bother returning the first filter they'd sent.

By the way, the lens was at least as good as advertised, if not better, in
terms of grading, etc.

With all of these big places one is going to have good experiences and bad.
I for one, find B&H pretty unpleasant to deal with in person - sales folks
are much more likely to be interested in congregating and talking amongst
themselves, than they are in helping customers. Some sales folks seem to
know a great deal, some know zilch. On the other hand, the prices are good.

B. D.

> -----Original Message-----
> From: owner-leica-users@mejac.palo-alto.ca.us
> [mailto:owner-leica-users@mejac.palo-alto.ca.us]On Behalf Of Austin
> Franklin
> Sent: Wednesday, July 05, 2000 10:40 AM
> To: 'leica-users@mejac.palo-alto.ca.us'
> Subject: RE: [Leica] B&H Photo
>
>
> KEH did NOT follow suit...they mismarked an item, and were not
> able to get,
> nor had, the correct item.  I paid for return shipping, and they did NOT
> refund the original WAY OVERPRICED shipping charge!  $9.99 for a small
> plastic lense cap!
>
>
> ----------
> From: 	Bill Satterfield
> Sent: 	Wednesday, July 05, 2000 10:16 AM
> To: 	leica-users@mejac.palo-alto.ca.us
> Subject: 	[Leica] B&H Photo
>
> B&H sent me the wrong item. It was their error. They cheerfully refunded
> the cost of the item and shipping charges both ways. I also received a
> eamil reply as well as a personal telephone call. This a real joy to see
> in this age of "don't care-ism"
>
>
>