Archived posting to the Leica Users Group, 2000/06/19
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]> This is in stark contrast to my experience with my Summilux 35 ASPH, which I > sent in back in January under the 2-year international warranty. Leica has > never sent me any feedback about the lens. Fortunately, I sent the lens via > FedEx, and have a printout of the shipping confirmation. Leica is now > telling me that it may be until September or longer until I see my lens > back. Ridiculous. I am leaving on a 11 month trip to gather material for > http://www.spectare.com in September, and will probably not have this lens > by then. > > This lens was part of my earliest Leica purchase, a grey market buy from Tri > State Camera in New York. Though they assured me that Leica would honor the > 2-year warranty, here I am, six months later with no sign of my lens on the > horizon. > > It's not right for Leica to punish customers this way. At the time, I was > ignorant of thier distribution policies, and didn't know that I'd be > penalized for not buying the lens from a Leica USA dealer. I thought that, > at least, they would honor the international warranty in good faith. Issues > with thier distribution channels should not be the customer's concern. > Leica should take care of people who spend money on thier products and deal > with rogue dealers like Tri-State (and the offshore dealers who dump > merchandise onto the grey market) separately. > > Maybe I should have had B.D. send it in for me. > > --Jim Jim, Could be that is Leica is trying to send a message to grey market customers. This is a sad state of affairs but I wonder what happens if you buy a grey market Nikon or Cannon. Steve Annapolis