[Leica] [No Leica Content] McIntosh Amps and Support

[Bud Cook <budcook@ibm.net>]

I've owned both McIntosh tube equipment and Bryston solid state. 
Bryston has the best support of ANY product I've ever owned.  They have
a 20 year transferable warranty but I doubt they'll hold you to 20
years.

I bought my first Bryston used before the 20 year warranty.  I called
John Russell, the guy that handles imports into the US about having it
checked out.  He sent me packing material, I sent him the amp and he
went over it completely and sent it back to me.  NO CHARGE!

I recently sent my 8 year old 4B in to have a flaky power switch
replaced.  I happen to mention that the finish had been altered a bit
(probably from my wife cleaning it).  It arrived back with new face
plate and top cover along with a new power switch and complete
checkout.  NO CHARGE!  Incidentally, they got the amp on a Friday and
sent it back the following Monday.

I got the phone number for their US service department by sending an
e-mail to the president of the company who responded in two hours.

Bryston is a Canadian company who's amps get great reviews in
Stereophile.

Bud

Andre Jean Quintal wrote:

> [Snip]
>
> McIntosh audio components are very, very well built.
> But, a great number agree, they too often fail to stand their own
> in double blind listening tests, some far less expensive
> equipment often eclipsing the gilded midnight black
> units of the world-famous brand.
> Dependability is no problem, i must add.
> But : that's also true of a Bryston, half the price,
> seen the most in recording and broadcast studios,
> outstanding quality AND sonic performance.
> [Snip]
>
> Andre Jean Quintal