Archived posting to the Leica Users Group, 2013/06/04

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Subject: [Leica] DMR-Leica service
From: wildlightphoto at earthlink.net (Doug Herr)
Date: Tue, 4 Jun 2013 18:48:37 -0700 (GMT-07:00)

Gary Pinkerton wrote:

>>>
The contacts between the power unit and sensor back were not making a 
connection. I sent to NJ, and a couple weeks later, they called, said they'd 
send to Germany.
Couple more weeks I got another call (and written 'estimate')
They would clean and adjust DMR, no cost and no warranty.
The DMR came back today (2 months total that it was gone). It works 
beautifully, and to my surprise, they either refinished the housing, or 
replaced. It looks brand new. 
It had been scratched, dinged, and scraped. 
We hear some not so good stories about Leica service, so I thought I'd throw 
in a good one :)
<<<

My recent DMR service experience was very much like this.  Two thumbs up.

Doug Herr
Birdman of Sacramento
http://www.wildlightphoto.com