[Leica] essentially have patience + don't stress the system

[scleroplex at gmail.com (scleroplex)]

the statement from Leica re the sandisk problem


Official statement by Leica Camera AG on the M9 / SD Card compatibilityLeica
Camera has recently become aware of customers experiencing compatibility
issues related to select types of new memory cards when used in the Leica
M9.
By LR ADMIN <http://leicarumors.com/author/admin/> | Published: AUGUST 5,
2011

First of all, we would like to thank you all for the lively participation on
our call for assistance to solve the SD-card issue with the M9. With this
information, we would like to give you the latest information on the status:
The facts from today?s point of view are:

   - Customers report that the camera stops working if shoot in burst mode
   and view images while others are still in the buffer.
   - We have a very limited number of customers approaching Leica for this
   issue. Most users do not have a problem.
   - If the fault occurs once, it can be reproduced.
   - Images can be lost in case of this malfunction and the card can be
   damaged/destroyed.
   - There are no indications that it is a firmware bug in the latest
   firmware 1.162.
   - It is not a general incompatibility of certain cards, the M9 is in
   general compatible with SDHC cards, including newer San Disk Class 10 and
   Class 1.

What Leica is doing:

   - Our dedicated technical teams are actively working on identifying the
   root cause and solving the problem.
   - SD-cards in question are being tested at Leica?s QA department
   intensively to find the root cause for the malfunction.
   - We are in contact with SanDisk and getting their full assistance.
   - We started a structured query in the Leica User Forum to get a better
   overview about the customer?s experience.
   - As soon as possible, we will communicate the issue?s origin as well its
   solution.

Until the solution is found, what can be done if this malfunction occurs?

   - If possible, use cards that worked well in the past: Keep on using it,
   don?t format it.
   - Please avoid formatting cards in the computer.
   - If you are forced to use new cards: Use them carefully: try to avoid
   browsing through the images on the screen while the red LED is blinking.
   - In case of malfunction, please stop using the card. If images are lost,
   try to recover them. Here is a tool: PhotoRec ?
CGSecurity<http://www.cgsecurity.org/wiki/PhotoRec>

As soon as we have news on this topic, we will let you know.

Leica Camera AG
Stefan Daniel, Director Product Management Photo
Jesko von Oeynhausen, Product Manager Leica M-System


Read more on LeicaRumors.com:
http://leicarumors.com/2011/08/05/official-statement-by-leica-camera-ag-on-the-m9-sd-card-compatibility.aspx/#ixzz1UBzdliMB