Archived posting to the Leica Users Group, 2006/05/26

[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]

Subject: [Leica] M7 Jam
From: gregj.lorenzo at (GREG LORENZO)
Date: Fri May 26 16:43:38 2006


You'll have to relocate to the great white north, where Kindermann Canada 
can turn around a Leica repair in about a week, less travelling time. 

I suspect Leica USA has completely forgotten what customer service means.



> hi David, very sadly the question is valid and is part (now a 
> small  
> part) of the reason photographers especially pros, deal elsewhere..
> they must hold cameras for months doing nothing, even when the 
> work  
> needed may eventually be accomplished in a fraction of a day...
> an analogy from my own field would be many patients waiting in 
> line  
> at a clinic for days for an ear check, or a blood draw that is 
> done  
> in less than 5 minutes...
> My own M7 which jammed while on vacation in Paris, could not be 
> fixed  
> in France, came back to the states with me, and now has been at 
> Leica  
> USA for 3 weeks...
> during the first week, the head tech under pressure,  said no 
> doubt  
> he would have it done LAST week, so it would, without a doubt, be 
> in  
> my hands this week...
> well it's late Friday in Arizona, Leica is closed, no camera, no  
> contact, no answer to multiple phone calls,  no explanations, no  
> effort to reach me or my dealer...
> this is the sort of service that a faithful customer gets...even  
> after serious financial investment in Leica products...
> Sadly, for these reasons, I am doubtful after all, that I will buy 
> the digital leica M, that I had been counting on...
> Steve

Replies: Reply from lmc at (Luis Miguel Castañeda) ([Leica] M7 Jam)