Re [Leica] about all those "test" messages

[reid at mejac.palo-alto.ca.us (Brian Reid)]

> Does this mean you have or have not been able to speak to an actual idiot?

AOL maintains a phalanx of morons to protect its real tech support people. 
If you can convince one of them that you have a genuine problem, they'll 
refer you to a non-moron who can actually help you. This human ablative 
shield is quite variable; sometimes you get a person who will actually 
listen to your complaint and sometimes you don't.

I have not yet managed to get through this phalanx of low-paid guardians to 
talk to a real tech-support person. The tech-support people are good at 
their job and are not idiots; presumably they wouldn't be willing to work 
for AOL unless they had those human shields to protect them.