Archived posting to the Leica Users Group, 2005/03/14
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Historically it has been impossible for a manufacturer to switch from selling through dealers to selling direct to consumers. All attempts to do that, as far as I know, have resulted in failure. The reason is simple: when a manufacturer starts selling direct, it is competing with its customers. (Its customers are the dealers). This demotivates them, and sales through dealers fall off much faster than direct sales ramp up. In the computer industry this phenomenon was responsible for the fall of Compaq and the rise of Dell. Dell sold direct to consumers; Compaq sold through dealers. But then Compaq tried to sell direct, and the dealers responded by returning inventory, which nearly bankrupted them.