Archived posting to the Leica Users Group, 2003/07/25
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]When a technology based business starts to depend on maintenance revenues for viability, it a sure sign of impending doom for the business. In computing, think DEC, Honeywell, Wang, etc. etc. If the installation of spares (not the spare parts themselves) is an important component of a corporations' revenue stream -- death is surely nearby. Leica's maintenance, based on what I have read on the list, not my personal experience, is "inferior product". Leica will therefore lose customers -- because their customers will stop buying the machines (our favorite cameras and lenses) that depend on the inferior product. - -- Clive http://clive.moss.net > -----Original Message----- > From: owner-leica-users@mejac.palo-alto.ca.us > [mailto:owner-leica-users@mejac.palo-alto.ca.us] On Behalf Of > Gary Williams > Sent: Friday, July 25, 2003 8:27 PM > To: leica-users@mejac.palo-alto.ca.us > Subject: Re: [Leica] Leica USA no longer selling repair parts ... > the bottom line is the > independents > are taking market share from Leica. In the longer view, loss > of market > share hurts Leica's ability to remain viable in the > marketplace. This in > turn can compromise product, and in the worst case scenario, can even > jeapordize Leica's ability to remain a going concern. If Leica were to > produce inferior product, or cease to exist, how many loyal > customers will > it have? > > Gary ... - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html