Archived posting to the Leica Users Group, 2003/07/17
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My experiences have been just the opposite. I have had both of my slr's in
for CLA and one of them for repair, I had a lens in for fixing stuck
focussing ring, and all came back within 1 to 2 weeks max. of them
receiving them. I always check within 3 days of sending my equipment, to
make sure they received it. This way I know the shipper delivered it in
the time stated. I have been very happy with NJ's service and the pricing
of the repairs. They have always been very responsive when I called to
check on progress, which has always been much faster than their quoted
repair times.
Gene
Robert Clark
<rclark01@comcast.net> To: LUG <leica-users@mejac.palo-alto.ca.us>
Sent by: cc:
owner-leica-users@mejac.palo Subject: [Leica] NJ Leica Repair
-alto.ca.us
07/17/2003 11:02 AM
Please respond to
leica-users
During the middle of May, I was having trouble with my SF20 flash unit
as it would not charge..even with sets of fresh batteries. Since it was
under warranty, I sent it to Leica USA in Northvale, NJ. At the end of
May, I received a printout indicating that the unit was received and
should be repaired in three weeks. As of yesterday, I had not heard
anything so I phone Leica and spoke with a service representative. The
person I spoke with indicated that they were behind and my unit was on
the technician's test bench being worked on right now. Imagine that!
Well, anyway, I was told to expect it back the end of next week which
will effectively be two months since it was sent to Leica. I'm curious
abou LUG experiences with Leica repair....this seems an excessively long
repair to me. Have others experienced this as well? Maybe this is the
typical length of time it takes for a repair, but I don't know.
Robert Clark
Lancaster, PA
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