Archived posting to the Leica Users Group, 2003/03/19

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Subject: Re: [Leica] 35 Summilux from KEH, should I complain?
From: John Collier <jbcollier@shaw.ca>
Date: Wed, 19 Mar 2003 22:47:08 -0700

Austin,

As I stated in my post, the statements were not a direct comment on the 
situation outlined but just general statements on Leica camera repair. 
They certainly did not in any way refer to you, Patrick or John.

John Collier

On Wednesday, March 19, 2003, at 08:51 PM, Austin Franklin wrote:

> Hi John,
>
>> The best are not just known for how good they are but also how well
>> they deal with their problem repairs. EVERYONE MAKES MISTAKES OR 
>> MISSES
>> THINGS. The best may make fewer but they still make them.
>
> I agree, but this sounds like it was really more than a simple "oops". 
>  It's
> like putting windshield washer fluid in the brake fluid reservoir.  
> And, it
> also sounds like John didn't handle the problem very well when he was 
> made
> aware of it.  Personally, I always just take care of client problems, 
> which
> are actually very very few, and very far between for me, and it's that 
> way
> by design.
>
>> Lighten up!
>
> What do you mean "lighten up"?  I simply expressed my surprise, and 
> asked
> for more detail as to what happened.  In fact, I gave both parties the
> benefit of the doubt in my statements.  Perhaps you ought to go read it
> again (enclosed below ;-).
>
> Cripes, John, I think it is you who might want to "lighten up" bubba!
>
> Regards,
>
> Austin

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