Archived posting to the Leica Users Group, 2003/02/08
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Actually, though they don't phrase it as such, "intentional acts of idiocy" aren't covered under Passport Protection. You can define that as you wish, but I'd say that jacking up a Porsche with an R9 would qualify for idiotic behavior. ;-) K. - -----Original Message----- From: owner-leica-users@mejac.palo-alto.ca.us [mailto:owner-leica-users@mejac.palo-alto.ca.us]On Behalf Of Austin Franklin Sent: Saturday, February 08, 2003 9:19 AM To: leica-users@mejac.palo-alto.ca.us Subject: RE: [Leica] Warranty Issues Kit, > Is "weasel" your favorite word, Austin? ;-) When describing companies/people who don't want to take responsibility for things they should take responsibility for, yes. ;-) I have other favorite words for other situations as well. BTW, before you ask ;-)...I have run field service organizations, and companies that sold public products, and in doing so, was responsible for warranty/service. I believe service/warranty work should be just done, and that harassing the customer is just not acceptable. I understand that Leica products are somewhat different than the products I've dealt with, but...it's a matter of attitude. I always just tell my clients yes, and I do what ever it takes to make it so, and that is the way I expect to be treated as well, and simply don't understand why anyone would do business any other way. Of course there are exceptions to this, where someone uses the camera to jack up their car, but those aren't the type of cases we're talking about here. Typically, if someone does that, they know it isn't covered under a normal warranty. Perhaps Passport covers this? Regards, Austin - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html