Archived posting to the Leica Users Group, 2003/01/30
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]An enlightening response, and notable because the president of the company took the time to reply. I'd say that's good service also. Best wishes Dan States Grand Forks ND >From: John Collier <jbcollier@shaw.ca> >Reply-To: leica-users@mejac.palo-alto.ca.us >To: leica-users@mejac.palo-alto.ca.us >Subject: [Leica] Fwd: A clarification of warranty repairs requested. >Date: Thu, 30 Jan 2003 13:25:33 -0700 > >I was very upset to be told on this list that cameras and lenses purchased >through official channels in one country would not be given warranty >repairs in another. The advantage of buying official imported gear would >vanish in my opinion. I finally got around to emailing Leica US and please >find my email and Roger horn's reply below: > >Begin forwarded message: > >>From: "Horn, Roger W." <roger.horn@leicacamerausa.com> >>Date: Thu Jan 30, 2003 12:31:49 PM America/Edmonton >>To: John Collier <jbcollier@shaw.ca>, "Olesin, Brenda" >><brenda.olesin@leicacamerausa.com> >>Subject: RE: A clarification of warranty repairs requested. >> >>Dear John: >>Any Leica products purchased from an authorized Leica dealer with the >>warranty of that country would be covered by Leica, regardless of where >>you are in the world. In other words, if you purchase an M7 from an >>authorized Leica dealer in Germany, and the Leica warranty is properly >>stamped by that German dealer, we will cover any repairs necessary in this >>country. >> >>If you need any further clarification, please do not hesitate to contact >>me at the number below. >> >>Best Regards, >> >>Roger W. Horn >>Leica Camera Inc. / President >>156 Ludlow Avenue / Northvale, NJ 07647 >>www.leica-camera.com/usa / Roger.Horn@leicacamerausa.com >>Tel 800-222-0118 ext. 212 / Fax 201-767-1591 >> >>-----Original Message----- >>From: John Collier [mailto:jbcollier@shaw.ca] >>Sent: Thursday, January 30, 2003 2:18 PM >>To: Olesin, Brenda >>Cc: Horn, Roger W. >>Subject: A clarification of warranty repairs requested. >> >> >>To whom it may concern, >> >>I have been told by a Leica US dealer that only cameras and lenses >>imported and sold by Leica US can have warranty repairs done in the US. >>All cameras and lenses purchased through other country's distribution >>networks will be returned to Leica Solms for any warranty repairs. This >>dealer claims to have this information directly from Leica US. I am not >>talking about grey market cameras but cameras sold through proper >>distribution channels in other countries. >> >>This concerns me greatly as I travel with my Leica gear. I want to be >>able to have warranty repairs on my Leica US gear done where it is >>convenient to me in the most timely manner possible. If I am traveling >>with Leica US gear that cannot have warranty repairs done anywhere but >>in New Jersey or Solms, you can see that this will be a great >>inconvenience. >> >>I am hoping that this dealer is misinformed on warranty repair matters >>as this would significantly affect my future purchasing decisions. Up >>until now I have always bought officially imported equipment from the >>country I am residing in because I want the security of world wide >>warranty coverage. I can see no benefit to buying officially imported >>gear that can only be repaired at one or two places in the world. Could >>you kindly clear up this matter for my peace of mind? >> >>Yours Sincerely, >> >>John Collier >> > >-- >To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html _________________________________________________________________ MSN 8 with e-mail virus protection service: 2 months FREE* http://join.msn.com/?page=features/virus - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html