Archived posting to the Leica Users Group, 2003/01/22

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Subject: [Leica] Re:B&H
From: Bill Lawlor <>
Date: Wed, 22 Jan 2003 12:39:03 -0800

Actually, I have also always had a good experience with B&H.  I don't know
Henry though.  It seems to me that when something goes wrong, it is a great
business opportunity for the business to KEEP a customer.

I heartily agree. I buy a few lots of film every year, maybe $150 total per
annum. I'm not a big customer. However, when I didn't like a 100 ft. roll
of Ilford d400 that I tried, they refunded the entire purchase price even
though I returned an opened and partially used bulk roll. They get all my
future mail order business.
Bill Lawlor

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