Archived posting to the Leica Users Group, 2003/01/13
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]On 1/13/03 2:00 PM, "Frank Farmer" <frankandaubrey@mindspring.com> wrote: > Greetings, > > Sorry to hear about your lens problem. I had exactly the same problem with my > 3E. However, I sent mine to NJ and they returned an estimate fairly quickly. > I never received any correspondence indicating that they couldn't fix it here. > As a matter of fact, they did fix it and I received the lens about a week or > so after I received the estimate (mine was warranty work so they probably > didn't wait to start the repairs until they got back the estimate because I > was not required to pay for anything). Now it works great. I'm curious as to > why they would need ot send it back to Germany as well so here is my question: > If you purchase a non-passport (or non-US) lens can/will Leica in NJ still > repair the product under warranty (if any remains) or as a service for pay (if > warranty has expired)? Perhaps a stupid question, I was just wondering. > Thanks in advance for any response. > > Frank > > On Sat, 11 Jan 2003 16:10:23 -0500 Michael Cahill <mcahill2@comcast.net> > wrote: > >> I'm hoping someone on the LUG my be able to >> advise me. I sent my 3E off to >> Leica NJ to have the aperture ring tightened. >> As mentioned on the LUG >> previously, this seems to be a common problem >> with the newer version of the >> this lens. I received a letter from them >> yesterday indicating that they had >> to send the lens back to Germany for an >> estimate. The lens was purchased in >> Germany about a year ago. Does anybody have a >> clue why they need to send to >> back for an estimate? I'm concerned because in >> the letter they speak about >> "lengthy" delays. I'm heading to Cuba in >> February and want to take the lens >> with me. Is this a problem someone other than >> Leica NJ could fix here in the >> States? >> >> Any advice is greatly appreciated. >> >> Mike >> ___________________________________________ >> The Laurel Group >> On Site Creative Services >> >> Site Location: >> JOHNSON AND JOHNSON >> CONSUMER COMPANIES >> 199 Grandview Road >> Skillman, NJ 08558 >> 908.874.2978 >> >> info@laurelgroup.com >> >> -- >> To unsubscribe, see >> http://mejac.palo-alto.ca.us/leica-users/unsub.html >> > > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html You know, it's funny, I spoke with my contact at FotoHobby-Rahn in Frankfurt Germany prior to buying the lens. They are apparently Leica's largest European distributor and he assured me that if any warranty related problems arose Leica would handle the repair as if it were a USA warranty product, or else (they'd be hearing from the home office). I've emailed him regarding the problem and am awaiting his response. We'll see. The situation at Leica NJ is that according to them they do not repair 3E's any longer. Great camera......pathetically stupid company, at least in the US. Mike _________________________________________ Michael Cahill Mt. Laurel, NJ 08054 www.michaelcahill.com mcahill2@comcast.net - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html