Archived posting to the Leica Users Group, 2002/07/01
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I've been keeping the LUG updated on the progress of implementing a digital darkroom, but given what happened in the past 24 hours, thought I would copy all. In the past month I've installed a new Gateway computer, two new Epson 3000's with Peizotone and Generations inks, an Epson 2450, and shortly a Nikon 8000 scanner. While there was a lot of trial and error, and a few glitches along the way, overall service by all parties was great...until today. Last night the Gateway would not turn on. Called Gateway support, they said to take it to a Gateway service center (about a 30 minute drive from my house). Given the service I have gotten from Epson, I figured if they didn't fix it while I waited, that I would certainly have it by tonight. NOT! Seems I have a dead power supply. They don't stock them at the service center (got to be nuts, or else they simply don't stock any parts at all..which is what I suspect). They told me 5 days to get the part, so I am without computer until next week! I complained about this and was told..."You are lucky it's new, otherwise it would be four weeks." I plan to check on other service capabilities by Dell, HP, Compaq, IBM, etc. A PC is a simple device. I am sure some of these have service plans that can fix any hardware fault within 48 hours. If so, I'll put the Gateway on eBay and go with something else. My advice ot all is pay extra, and DON'T BUY A GATEWAY. This is horrible service for a part that they could overnight me and it would be fixed in less than 24 hours... __________________________________________________ Do You Yahoo!? Yahoo! - Official partner of 2002 FIFA World Cup http://fifaworldcup.yahoo.com - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html