Archived posting to the Leica Users Group, 2002/02/15
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Dear LUGers, Having lived in the UK for some years and dealt with a number of camera shops, receiving anything from indifferent to bad service, I recently had a very positive experience and wanted to share it with you. Here's the story: A piece of vulcanite about 1sq.cm chipped off my M3. Before patching it with epoxy I called Camera Repairs & Restoration at Luton, UK (which had been recommended to me by other LUG members) to ask for advice. I spoke with Peter Grissafi, who was friendly,polite and knowledgeable. He took the time to explain me in detail about the behaviour of vulcanite as a material, and then he presented me all the alternatives for repair and replacement.He spoke in a way that showed genuine love for the Leicas. As it was only a small piece he advised me to have it patched, rather than replacing the whole cover. He offered to do this for a nominal fee of 10GBP(15US$). Even though his turnaround time was only a few days, I needed the camera sooner for a trip. So I asked how could I patch it temporarily, just to prevent further cracking. Rather than a temporary solution, he offered to send me a small piece of vulcanite, and gave me clear instructions on how to apply it. On the following morning(!), I received the vulcanite along with black wax, carefully packaged. His attention to detail impressed me. All without any charge. Mr Grissafi even took the time to write me a short letter explaining again the procedure. By the same night I had my M3 repaired and ready to go out on the streets again :-) It may have been a small thing, but I find this kind of service rare. That's why I thought it was worth sharing it with you. Obviously, now I know where I will be sending my M3 if it ever needs repairs (touch wood) or for its next CLA. Nikolas - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html