Archived posting to the Leica Users Group, 2002/01/21
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Hello After reading all the bad experience woes I thought I should add my good experience stories. A few years ago, while living in South Africa, I got a new 35 Summicron aspherical. I inspected the lens and found that it had a flaw in the centre of one of the glass elements. After some complaining to the local agents I was told that they there were no more 35 Summicron asphericals in stock and that there would be a long wait for new stock but that, if I would like, they would replace it with a Summilux Asph. I gladly accepted the offer!!! Earlier this year I dropped one of my M6s and knocked the rangefinder alignment out. I took both my Leica M6s to the UK agents in Milton Keynes and they checked everything and adjusted both rangefinders at no charge while I waited. These are just two examples of the superior service I have received from Leica. There are other examples, like getting a shutter replaced in 48 hours. I think that if one speaks to the right person and develops a good relationship with ones local suppliers or agents, a good to outstanding level of service can be achieved. While I realise that one should be able to expect good service accross the board, I think that my experience shows that Leica can offer very good service. Kind regards Harold - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html