Archived posting to the Leica Users Group, 2001/03/30

[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]

Subject: Re: [Leica] RE: Complaint to Germany / Leica Chat
From: "Julian Thomas" <>
Date: Fri, 30 Mar 2001 19:30:26 +0200
References: <>

I've also had to go direct to Herr Cohn for decent service - why should we
have to go to the big boss just to get good service?????

- ----- Original Message -----
From: <>
To: <>
Sent: Friday, March 30, 2001 5:52 PM
Subject: [Leica] RE: Complaint to Germany / Leica Chat

> I have an update on anyone interested in my dilemma of the 3 rom lenses I
> returned to Leica USA due to dust and contamination in the lenses.
> I had sent a complaint to Horst Braun in Germany about this issue asking
> that he intervene and get me new lenses. He replied that he had forwarded
> message on to Hans-Peter Cohn.
> Well, this must have helped. I just got a call from Brenda Olesin with
> NJ, and she informed me that I will be getting all new hand picked lenses.
> She said that she would have someone from the shop go through all their
> inventory and pick out the best ones and then take them to the shop to
> them with their special equipment before they ship them out to me. I was
> very pleased with this commitment.
> Whether sending a complain to Germany helped or not I will never know for
> sure. But it certainly didn't hurt.
> By the way, I brought up this issue of Quality Control during the just
> finished Leica chat. They must have been monitoring the messages before
> released them to the chat room. I got one message through and then a big
> white window came up and said I was forbidden to enter chat room and cut
> off. The second message I sent in did not get released. Obviously they
> want to publicly discuss quality control issues.

In reply to: Message from ([Leica] RE: Complaint to Germany / Leica Chat)