Archived posting to the Leica Users Group, 2001/03/30
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I've also had to go direct to Herr Cohn for decent service - why should we have to go to the big boss just to get good service????? Julian - ----- Original Message ----- From: <Tom.Henson@bakerbotts.com> To: <leica-users@mejac.palo-alto.ca.us> Sent: Friday, March 30, 2001 5:52 PM Subject: [Leica] RE: Complaint to Germany / Leica Chat > I have an update on anyone interested in my dilemma of the 3 rom lenses I > returned to Leica USA due to dust and contamination in the lenses. > > I had sent a complaint to Horst Braun in Germany about this issue asking > that he intervene and get me new lenses. He replied that he had forwarded my > message on to Hans-Peter Cohn. > > Well, this must have helped. I just got a call from Brenda Olesin with Leica > NJ, and she informed me that I will be getting all new hand picked lenses. > She said that she would have someone from the shop go through all their > inventory and pick out the best ones and then take them to the shop to check > them with their special equipment before they ship them out to me. I was > very pleased with this commitment. > > Whether sending a complain to Germany helped or not I will never know for > sure. But it certainly didn't hurt. > > By the way, I brought up this issue of Quality Control during the just > finished Leica chat. They must have been monitoring the messages before they > released them to the chat room. I got one message through and then a big > white window came up and said I was forbidden to enter chat room and cut me > off. The second message I sent in did not get released. Obviously they don't > want to publicly discuss quality control issues. > >