Archived posting to the Leica Users Group, 2001/02/08
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I don't argue with John's mantra to test everything. It is sound advice. However the main disappointment is the number of wacked out items the members of the LUG are getting right out of the new box. One of the interesting items that came from my study of the serial numbers of the M6HM was that as a group, the LUG represents about 3% of all Leica purchasers. ( about 75-100 cameras were reported in about the first 6 months against a total production of 3000-odd). This gives us a good statistical basis to determine trends. If we are seeing a "return rate" of even 1% on our LUG equipment, then we have been failed by the manufacturer. Can you imagine your reaction to getting a new car whose engine does not function? How about a new refrigerator that keeps food at a nice warm 54 degrees F? A new house whose hot and cold taps are randomly different ( left and right ) throughout the house? What would you do? You would raise Cain... I have been stating that the bosses of Leica do not know about the high out-of-the-box return rate. We need to start a campaign to tell them about their failures and ask them what they are doing to correct this..... How do we reach into Leica's top management? Frank Filippone red735i@earthlink.net