[Leica] Re: What's wrong at Leitz NJ

[Jim Brick <jim@brick.org>]

Javier,

I have several close friends that work at Leica NJ in both parts and
service. I'll make sure that before they go on holiday in the future, they
give you a ring to see if their holiday plans fit with your schedule.

Give me your phone number and I will pass it to them along with your Email.
I'm sure they will feel disgraced and humiliated beyond belief. I mean, the
audacity of them. Going on holiday just when you "might" want to buy a
"wrecked" camera. Geeez!

Maybe Mr. Horn should be alerted to this dastardly deed.

Sincerely,

Jim


At 06:55 AM 11/21/00 -0500, Javier Perez wrote:
>Hi
>Maybe you guys are right. Those privateers may be more
>trustworthy with Ms and Flexes than Leitz. I called up monday morning
>for some parts. What I got was a recording from the parts department
>saying there would be no one there until the 27th. Meanwhile I'm trying
>to decide
>if a wrecked camera is worth buying but I can't close the deal because I
>don't
>know how much the parts will cost. Leitz parts prices are very
>unpredictable so you have to
>ask less you like surprises. Anyway I told them it was an emergency and
>the
>receptionist transferred me around until I finally wound up talking to a
>guy whose job is
>apparently to tell people no. He said he couldn't do it and there was no
>one else there who
>could until next monday. What a disgrace! heluva way to run a business.
>I thought I was in a
>government office! I can understand  understaffing induced by budget
>constraints and I
>can also understand people wanting to take a week of for Thanksgiving
>but there is no excuse
>for allowing an entire department to remain unattended for a whole week.
>There were at least 3
>people there and none of them could acomplish the simpleset task of
>looking up a part
>price on a computer screen or datasheet. Guess they don't communicate
>much amongst each other.
>maybe they just don't care. I wish they would put me in charge of NJ for
>a week. There would be
>some fundamental changes right quick!
>
>Regards
>Javier
>
>
>
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