Re: [Leica] What's wrong at Leitz NJ

["Tom Schofield" <tdschofield@email.msn.com>]

Ligthen up.  It's just an old camera.  Either buy it knowing you are taking
a risk, and price accordingly, or pass on it.  If that's the biggest
emergency you have, I envy you!  I, for one, am very pleased with service
from Leica Parts.

Tom



- ----- Original Message -----
From: "Javier Perez" <summarex@yahoo.com>
To: <leica-users@mejac.palo-alto.ca.us>; <support@leica-camera.com>;
<postmaster@leica-camera.com>; <Braun.kdw@leica-camera.com>
Sent: Tuesday, November 21, 2000 3:55 AM
Subject: [Leica] What's wrong at Leitz NJ


> Hi
> Maybe you guys are right. Those privateers may be more
> trustworthy with Ms and Flexes than Leitz. I called up monday morning
> for some parts. What I got was a recording from the parts department
> saying there would be no one there until the 27th. Meanwhile I'm trying
> to decide
> if a wrecked camera is worth buying but I can't close the deal because I
> don't
> know how much the parts will cost. Leitz parts prices are very
> unpredictable so you have to
> ask less you like surprises. Anyway I told them it was an emergency and
> the
> receptionist transferred me around until I finally wound up talking to a
> guy whose job is
> apparently to tell people no. He said he couldn't do it and there was no
> one else there who
> could until next monday. What a disgrace! heluva way to run a business.
> I thought I was in a
> government office! I can understand  understaffing induced by budget
> constraints and I
> can also understand people wanting to take a week of for Thanksgiving
> but there is no excuse
> for allowing an entire department to remain unattended for a whole week.
> There were at least 3
> people there and none of them could acomplish the simpleset task of
> looking up a part
> price on a computer screen or datasheet. Guess they don't communicate
> much amongst each other.
> maybe they just don't care. I wish they would put me in charge of NJ for
> a week. There would be
> some fundamental changes right quick!
>
> Regards
> Javier
>
>
>
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