RE: [Leica] LEICAUSA

["B. D. Colen" <bdcolen@earthlink.net>]

Absolutely right, Jim...and I suspect that the Rich Dentist conclusion is
the correct one to draw - or they would have a Pro service of some sort....

> -----Original Message-----
> From: owner-leica-users@mejac.palo-alto.ca.us
> [mailto:owner-leica-users@mejac.palo-alto.ca.us]On Behalf Of Jim Laurel
> Sent: Sunday, July 16, 2000 8:44 PM
> To: leica-users@mejac.palo-alto.ca.us
> Subject: Re: [Leica] LEICAUSA
>
>
> Well, what else could it be?  Because if this is the kind of
> service you can
> expect for "officially imported" Leica products, then Leica is
> finished for
> sure.  Working pros just cannot afford to have such valuable
> equipment tied
> up for so long.  On the other hand, maybe Leica doesn't care, and would
> rather have rich dentists for customers?
>
> --Jim
>
> ----- Original Message -----
> From: "Bergman, Mark A." <mabergm@nppd.com>
> To: <leica-users@mejac.palo-alto.ca.us>
> Sent: Monday, June 19, 2000 2:39 PM
> Subject: RE: [Leica] LEICAUSA
>
>
> > Just because Leica service is dismally slow why do you think they are
> > punishing you?  Did they say they would take 6 months to fix it
> because it
> > had an international warranty?  Did you ask them why it was taking so
> long?
> > Could there have been other problems for the delay, like no part
> > availability?
> >
> > I agree 6 months is a long time but I'm not sure you should jump to the
> > conclusion that the reason for the delay is you bought it "Grey market".
> >
> > -----Original Message-----
> > From: Jim Laurel [mailto:JimLaurel@earthlink.net]
> > Sent: Monday, June 19, 2000 12:30 PM
> > To: leica-users@mejac.palo-alto.ca.us
> > Subject: Re: [Leica] LEICAUSA
> >
> >
> > This is in stark contrast to my experience with my Summilux 35
> ASPH, which
> I
> > sent in back in January under the 2-year international warranty.  Leica
> has
> > never sent me any feedback about the lens.  Fortunately, I sent the lens
> via
> > FedEx, and have a printout of the shipping confirmation.  Leica is now
> > telling me that it may be until September or longer until I see my lens
> > back.  Ridiculous.  I am leaving on a 11 month trip to gather
> material for
> > http://www.spectare.com in September, and will probably not
> have this lens
> > by then.
> >
> > This lens was part of my earliest Leica purchase, a grey market buy from
> Tri
> > State Camera in New York.  Though they assured me that Leica would honor
> the
> > 2-year warranty, here I am, six months later with no sign of my lens on
> the
> > horizon.
> >
> > It's not right for Leica to punish customers this way.  At the
> time, I was
> > ignorant of thier distribution policies, and didn't know that I'd be
> > penalized for not buying the lens from a Leica USA dealer.  I thought
> that,
> > at least, they would honor the international warranty in good faith.
> Issues
> > with thier distribution channels should not be the customer's concern.
> > Leica should take care of people who spend money on thier products and
> deal
> > with rogue dealers like Tri-State (and the offshore dealers who dump
> > merchandise onto the grey market) separately.
> >
> > Maybe I should have had B.D. send it in for me.
> >
> > --Jim
> >
> > ----- Original Message -----
> > From: "B. D. Colen" <bdcolen@earthlink.net>
> > To: <leica-users@mejac.palo-alto.ca.us>
> > Sent: Monday, June 19, 2000 9:38 AM
> > Subject: [Leica] LEICAUSA
> >
> >
> > > Praise and Thanks Where Praise and Thanks Are Due -
> > > Sent in my M6 to Leica USA last Monday by FedEx---needed a new strap
> ring
> > > bumper pad, rangefinder adjustment, plastic tip on advance lever
> replaced,
> > > lock lever on baseplate repaired or replaced. I told them
> that I needed
> it
> > > ASAP for upcoming shoots, and lo and behold, it arrived back today.
> > > One week start to finish, including a weekend.
> > >
> > > Oh...Get this, the camera somehow either got a new red dot, or the old
> red
> > > dot went through a car wash, because it was completely
> blacked out with
> > > industrial strength Sharpie, and there isn't a sign of black on it
> > > anymore...the white lettering is still blacked out, but that
> red dot is
> > > gleaming like a traffic light at rush hour! :-)
> > >
> > > B. D.
> > >
> > > http://www.a-day-in-our-life.com
> > > A Day In Our Life...
> > > Documentary Photography
> > > of American Families
> > >
> > >
> >
>
>