[Leica] Re: LEICAUSA- service

[Ken Wilcox <wilcox@tir.com>]

Sal:

I understand what you are saying but my experience with Leica NJ and poor
attention to customer service is similar to that of the original
poster's.My most recent "go round" with them involved a NEW P2002 purchased
from Leica USA. They shipped me a defective unit, which I returned for
repair. They shipped it back to me unrepaired and then the "fun" began.
After a two month run around , I faxed Herr Cohn and the next day I
received a call from Leica NJ asking how they could rectify the problem.
The next morning a replacement projector was on my doorstep. Leica NJ COULD
have solved the problem within a week, but di not choose to do so.

Ken Wilcox

At 7:29 -0400 6/20/0, a fine scholar, Sal DiMarco,Jr. wrote:

>Luggers,
>    After reading all the posts about gray market purchases, and the alleged
>failings of the Leica USA repair department. I'd like to point out a few of
>things.
>    No one said a word about another company's (Nikon) policy of refusing to
>handle gray market repairs. This is one way of "handling" the problem. Leica
>doesn't do this. Maybe they should.
>    Two, my experience with Tri-State (eons ago) was bad. I purchased a
>Pentax Spot meter. When it arrived, it was obviously used, and had someone
>else's name on the warranty cards. They refused to take it back, and I had a
>six month fight with the help of a credit card company to get all my money
>back. I never dealt with them again.
>    Three, the original problem with the lens is still a secret. The repair
>may require shipment back to Germany. FYI- I don't think they would ship it
>back to Germany by the cheapest way possible to "punish" the customer but
>rather it would be part of a larger shipment of stuff.
>    Four, if the original poster stated, he needed the lens for a major trip
>in September, I know Leica USA would try to accommodate him.
>    Five, inspite of what some of you feel, Leica USA does care about its
>customers both amatuer and pro. They do try, but we often forget they are a
>small company and can not react as fast as we would like.
>    Lastly, John Colliers' description of the gray market/ repair problem
>was on target. If you want to save a few dollars by buying gray, you take
>you chances.
>
>Happy Sanpping,
>Sal DiMarco, Jr.


- ----
Ken Wilcox                                Carolyn's Personal Touch Portraits
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