Archived posting to the Leica Users Group, 1999/06/08
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]You should move to Canada. Kindermann seems to do a much better job at representing the Leica Marque. Dan C. At 05:16 PM 08-06-99 -0400, you wrote: >Luggers: > >Here's an update on the defective P2002 (original message below). As of >today, eleven days since the first posting, Leica NJ has been contacted by >my dealer, his rep and me, yet I still have a defective P2002 sitting in my >home. > >Today I called and talked to Nels Thorson. I asked when my new projector >would arrive, that I was eager to show some slides with the projector I had >paid for nearly 2 months ago. He told me that it would not ship until they >had the old one back and asked if UPS had picked it up. (They have not) > >I asked why a new machine had not been shipped to me with the pickup order >and he replied "We're not stupid". Well I don't know know about that. I >have a LOT of Leica equipment, much of it purchased new, including two >lenses so far this year and two last year and a body the year before. >Because of this "customer service" I'm begining to hear the call of Contax, >or perhaps medium format. > >Anyone have the name of a "boss" at Leica who cares enough about the >customer to get this taken care of? > >Ken Wilcox > > >At 04:14 PM 5/28/99 -0400, you wrote: >>More than six weeks ago I purchased a new Prodovit 2002 through one of the >>dealers on this list. He had it drop shipped to me directly from Leica NJ. >>Took a couple of weeks to arrive. >> >>When I unpacked it and plugged it in I discovered that it was not in >>perfect working order. (made a ticking sound) My dealer told me to send it >>back to NJ for repair as there were no more available at that time. He told >>me to send it to the attention of Brenda Olesin, which I did. >> >>When I had not received it by last week (Wed) I called and asked Brenda >>about it and was told that she would call me back. She did not do so. I >>called again of Friday and was told by another person that it would ship >>Monday of this week. When I called again on Wed. I was required to leave a >>voice mail and someone would return my call. No one did. >> >>NJ is a two to three day shipping distance from my home. The projector >>arrived today, more than 6 weeks after I paid for it and IT WAS NOT >>REPAIRED. I called Leica NJ again and was shunted off to voice mail. I >>called back and said I wanted to talk to a real person. (This request was >>treated rather curtly by the person directing calls. >> >>I spoke to another person in Service who didn't know what to do and >>promised to call me back. That was more than an hour ago and I have not >>been called. >> >>More than six weeks since I bought it and I haven't been able to use it >>yet. It seems to me that when a brand new item is returned by a customer >>who is willing to accept a repair rather than a replacement that Leica >>should have move that item to front (or very near) of the repair que and >>made damn certain that the repair was done properly. >> >>Or am I out of line with my expectations? >> >>Ken Wilcox >>------------------ >>Ken Wilcox Carolyn's Personal Touch Portraits >>LAW LHSA MEA <wilcox@tir.com> >> >> >------------------ >Ken Wilcox Carolyn's Personal Touch Portraits >LAW LHSA MEA <wilcox@tir.com> > >