Archived posting to the Leica Users Group, 1999/05/03
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Friends All said and done, I am of the opinion that Leica has VERY GOOD consumer relationships. To cite one example, I wanted to buy a pair of Leica 10x42 BA binocs in GREEN colour. All the shops in Singapore and even in HK did not stock them green stuffs. It was like a dead end when I decided to write to Leica Solms. Mr. Eberhard Kuhne replied and explained that due to overwhelming demand Leica could not keep up with the production of their 10x42 binocs. They were waiting for some special glass to be made available to complete the manufacture and asked me to wait. Three weeks later, the Leica binocs in GREEN colour arrived in Singapore and I was able to pick up that pair at my usual photo dealer (whose jaw dropped when he learnt that I specially ordered it from Leica, ahem, for myself!). Now that's great service and excellent PR. Try that one with N**** or C****. I could have given another two more fine examples of Leica (state of the art public relationship) but I am afraid Leica would not like me to say so. Dan K.