Archived posting to the Leica Users Group, 1999/03/05[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]
At 06:16 AM 3/6/99 +1100, you wrote: >My point was, how many photogs would stay in business if >they didn't work Fridays, weekends & public holidays. Or >took 5 days to respond to initial client queries. ;^) And I think your point was that you don't seem to realize that even unpacking the box and looking at it takes time. There are people in line ahead waiting for their quotes too. And maybe the not working on Friday is an arrangement Leica did to have a repair person available at all. The work load has to pay for itself. It's not a charity, they have to make money. Their business decisions have to be based on what's good for them, not us. As frustrating as that is for all of us, I'd rather they have a repair person that works at all, then have a bunch of people sitting around just waiting for a camera to come in that means no waiting. It's a real balancing act. Five days for a quote sounds like standard in the industry as far as I can see. >As it turned out, after sufficient prompting from yours >truly, they got back to me on the following day. So happy >ending after all. Good for you! The squeaky wheel, as they say... Eric Welch St. Joseph, MO http://www.ponyexpress.net/~ewelch Friends help you move. Real friends help you move bodies.