Archived posting to the Leica Users Group, 1999/03/05

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Subject: Re: [Leica] re: L Service Quote Slowness
From: Eric Welch <>
Date: Fri, 05 Mar 1999 18:04:59 -0600

At 06:16 AM 3/6/99 +1100, you wrote:
>My point was, how many photogs would stay in business if
>they didn't work Fridays, weekends & public holidays.  Or
>took 5 days to respond to initial client queries.  ;^)

And I think your point was that you don't seem to realize that even 
unpacking the box and looking at it takes time. There are people in line 
ahead waiting for their quotes too.

And maybe the not working on Friday is an arrangement Leica did to have a 
repair person available at all. The work load has to pay for itself. It's 
not a charity, they have to make money. Their business decisions have to be 
based on what's good for them, not us. As frustrating as that is for all of 
us, I'd rather they have a repair person that works at all, then have a 
bunch of people sitting around just waiting for a camera to come in that 
means no waiting. It's a real balancing act. Five days for a quote sounds 
like standard in the industry as far as I can see.

>As it turned out, after sufficient prompting from yours
>truly, they got back to me on the following day.  So happy
>ending after all.

Good for you! The squeaky wheel, as they say...

Eric Welch
St. Joseph, MO

Friends help you move. Real friends help you move bodies.