Re: [Leica] Horror Tale

[LEICAMAN56@aol.com]

B.D.,

Do you have a bill of sale from the dealer in Amsterdam?  I know you said you
were in a hurry and this is why the dealer didn't stamp the warranty card.
Even so, you should have a receipt for this purchase and this should be good
enough for Leica USA.  

The reason why Leica USA is picky about this is because of the gray market.
Gray market goods come from many different countries and if there is no proof
that the item was not legitimately purchased from a dealer in the country of
origin, then it can be logically assumed that the item is gray market.  Leica
will not honor the international warranty without proof that the item in
question was purchased from a legitimate Leica dealer overseas.  

Do you remember the name of the dealer in Amsterdam?  How did you pay for the
lens?  If you paid with a credit card, this should constitute a record that
you did purchase an expensive lens like this from the dealer.  Is it possible
that this dealer in Amsterdam is not an authorized Leica dealer?

I would think that if you could provide Leica with any of these items (bill of
sale, name of the dealer, credit card receipt, customs declaration, etc.) that
they would then honor the Leica Pass International warranty on your lens.  I
know that this is their (Leica's) policy and it is quite fair.

Please let me know what the outcome is on the repair of this lens.

Bill Rosauer